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Here's a link. http://support.toonslab.com/index.php?action=submit
calm down, dood; my friend got his gralats back when the same exact thing happened to him; chill out, and make a letter to the staff.
As already said please use Toonslab Support for gralat pack transaction issues.
Since when was lag ever a thing interrupting the iTunes/purchase with irl currency issues lol?
Make sure you include screen shots of you invoices on your credit/debit cards or a copy of the invoice from what ever you used to purchase, It speeds up the process.