Their levels should be reset when they are caught macroing, no excuse for that. Staff may make mistake, but I am certain the game has installed provisions to tell if a player is hacking or not. Upon conviction, a strict punishment has to be meted out such as resetting levels.
If the person feels wronged they can submit a ticket to toonslab and ask for an overturn of punishment.
Taking a soft stance against hackers will seldom work in games, hwaryun.
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There's no need to take it to personal assaults here. Watch your belligerent counterarguments, please.