A lot more than you think.
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To be quite honest Hoyt is one of the most hard working people I seen as manager, he is very knowledgeable on scripting and wants to add things never seen before in iEra. He helped me scripting the activity on the Cocoa shop released after Christmas. Just because he doesn't want to talk to players doesn't mean that he doesnt care for them, he probably does it to avoid spam but from other staff members he can understand what players want in the game.
He is super nice too ^^ and it would be cool people give him a chance.
A chance would be fixing all this unlinking problems that the game started to see happen back at the end of 2017 through 2018, and also ensuring Stephane updates this server and updates the game so it’s actually compatible with the newer generation of devices and so people can actually use gamepads again as you can only use them on iOS 7 or 8 and who even is themat outdated like cmon
That is something harder to make that requires a long time though, unfortunately it is not something you can say "fixed" and it is instantly fixed. The managers can't control the owner of the game, so we are limited to what we have for now but that doesn't mean that the fixes will never come. We do as much as we can ^^