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Hi guys this is me Neø, and today ill be telling u a sad news that happened for me today.
I entred the shop to buy a gralat pack, when I bought it, I did not receive money, I'm waiting for 1h I refreshed the game but nothing happened I think I was scammed.
Please anything u say would help,
Thanks..
I don't think you were scammed. Probably some technical glitch of sorts. You need to put a ticket in at toonslab or something.
Hello, sorry for this,Quote:
Originally Posted by NeoLuvGraal
I believe Xor handles payment issues, please send an email to [email protected] or place a ticket in support.toonslab.com.
Make sure you give him your Graal iD and explain the situation, if you open a ticket, also provide your Graal iD.
Thanks.
I will try
This happened to me once haha. If you have a jailbroken device that may be the cause, just send the receipt to snk and I'm sure he'll be glad to help you :)
DISORTED SAME THING FOR ME DEVICE WAS JAILBROKEN, More information please!
If you had an in-app faker as well than that's what it is. See graal usually detects it and thought you were scamming it, but in reality you were actually trying to buy the product aha. So in about 2-3 days you'll get an email with the purchase receipt, and just send that to snk via Facebook and he'll take care of the rest.Quote:
Originally Posted by NeoLuvGraal
+rep if I helped ;) :D
Thanks if that helped, but what Snk's FB pls
I'll get you a link to it, brb.Quote:
Originally Posted by NeoLuvGraal
Update: So in my messages his name was Snk Graal Era!
Ok ty
- - - Updated - - -
I can't find him
I don't think going directly through SNK is your best bet, he would most likely tell you to try emailing XOR or whoever does deal with this stuff.
For transaction issues, please use GraalOnline Support: http://support.toonslab.com/
Your ticket will be forwarded to the proper management to handle your issue, make sure to include your Graal ID and purchase receipt in your ticket.
What's funny is that this takes weeks.Quote:
Originally Posted by Ren
I'm currently in the same boat took about 24 hours for SNK to respond to my ticket on toonslab after that i sent him what he requested i'm still waiting on this issue to be resolved,But TBH i'm surprised i got a initial response back quickly even my bank does not respond to fraud claims this quickly lol.
this happened to me as well i bought a graal pack and my game restarted and i didn't get anything