Communication Statistics

Here's a community report of what the Communication Support Team has been up to. I will be updating the chart monthly to keep information up to date. Although most support inquiries are resolved, there are a few that remain under investigation. These stats will not include in-game support stats such as Answered PMs, Uploads, and Reports. Note: All emails AND threads will be redirected to http://support.toonslab.com.

http://i.imgur.com/0ENfP2e.png
2015 in review: 3,874 tickets
That's approximately 10 tickets/day consecutively for 365 days

 Spoiler

http://i.imgur.com/nWQ1HNa.png

Thats pretty bad lmfao. Didnt know Jeni actually did something.

Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...

Quote:

---

Originally Posted by Banshee

Thats pretty bad lmfao. Didnt know Jeni actually did something.

Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...

---

Happened with me as well.

They realised that tickets don't do jack so they used email...I bet next month threads will go up.

How is it that when more tickets and emails are submitted its better , i think the less submition the less players are complaing ( or it could just be that they gave up on trying)

Quote:

---

Originally Posted by Banshee

Thats pretty bad lmfao. Didnt know Jeni actually did something.

Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...

---

I'm sorry we can't help you get a gang back you gave away :)

Alas your ticket was not resolved by me but I do applaud the effort.

What does the email stand for again in the chart?

Quote:

---

Originally Posted by XSTARX

What does the email stand for again in the chart?

---

Players can send invoices with issues through the support email at [email protected], however we are trying to encourage more players to start using the support site at support.toonslab.com. The chart indicates invoices received via all methods that have been resolved and cases closed within the past two months. As you can see emails doubled and tickets halved which we wish to change if possible.

Who's using [email protected] anyway...?

It's an old support email and yet it still exists in some people's minds.

Most of the time they Just find an easy way to say no

Quote:

---

Originally Posted by XSTARX

Who's using [email protected] anyway...?

It's an old support email and yet it still exists in some people's minds.

---

The [email protected] e-mail is well-maintained, second to none behind [email protected]'s rapid responses. I'm a large advocate for the format they maintain over behind the curtain, has resolved many-a-problem with certain accounts/gameplay issues unresolvable by in-game means.

The old email is phased out and should now give you an automated response for you to open a support ticket.
We have a team dedicated to the support site!
Although if you have no luck in getting an adequate response within a day or two, feel free to send me a forum pm

Well idk to say about that , goodluck our staff

I read the title as, 'Communism Statistics' I really need to get some sleep.

Bit late but November stats are up

I'd just like to say we've reached a milestone of 4000 resolved tickets yesterday :)

http://rs219.pbsrc.com/albums/cc184/...ckman.gif~c200

Quote:

---

Originally Posted by Ace

I'd just like to say we've reached a milestone of 4000 resolved tickets yesterday :)

http://rs219.pbsrc.com/albums/cc184/...ckman.gif~c200

---

what a surprise

Quote:

---

Originally Posted by Ace

I'd just like to say we've reached a milestone of 4000 resolved tickets yesterday :)

http://rs219.pbsrc.com/albums/cc184/...ckman.gif~c200

---

I bet at least half of the tickets were resolved without thorough examination

Quote:

---

Originally Posted by DeliriousOldFatNoob

I bet at least half of the tickets were resolved without thorough examination

---

All tickets resolved are actually solved issues or people not replying to us when we ask for further information.

Updated

Good job!

To think 1 of those tickets are mine :) *Tear rolls down eye*

Dang Ace good job... Must have taken tons of time. Speaking for the community, thank you for helping us :)

A little bird told me you did over 3k yourself lol.

One of those tickets were mine. It was ignored. :D

Quote:

---

Originally Posted by Coster

Dang Ace good job... Must have taken tons of time. Speaking for the community, thank you for helping us :)

---

^^. Don't forget Cloud and Ventus!

^ Yes, sorry.

Thank you all communication staff :)

Even if the day is sad and gloomy
Or the weather is bad and stormy,
When someone nicely greets me,
It makes me feel light and happy.
When all around me there is beauty,
Then I feel so light and bubbly.
But when someone gets rude and naughty,
My joyful feelings change so quickly.
Oh, how the thing we do and say
Can make a friend go away or stay.
So even as we work and play,
Let's be courteous---it's the only way:rolleyes:;)

Copy paste is real^^^