Identify email not being sent

I've regained control of my email. When I try to send the identify email it doesn't appear in any folder.

Is it possible for an identify email to be manually sent by staff?

Also, I've sent toonslab a message, this is simply to see if there is a quicker fix.

We'll pick this up through the support center :)

This also happened to me.
I am not sure why it's not working.
I tried reading some documentaries on Google,
but didn't find anything useful, even Gmail guides.

It may be a problem between GraalOnline and the Server (your email).

I did a new e-mail, and hopefully, it worked,
so try doing a new e-mail only for Graal.

I waited a week for a response like this?


GraalEra Staff
Reply|
Today 4:21 AM
You
Hello

You need to try to check in the spam folder or in junk folder

Sometimes Graal emails go there

Regards



I need actual help. Not copy paste bot reply. This is why hate going through toonslab -_-

I've checked with another device and i got some others to send the identify message but still nothing in the hotmail.

Quote:

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Originally Posted by snk

We'll pick this up through the support center :)

---

Looks like it's the identification email on Graal severs end see after all I ain't messing around its happening too others, I also suggest you get a secretary to take care of your emails and the toonslab cases so then they can forward the correct case onto what ever staff looks after what type the case is under

Sorry if that doesn't make sense

- - - Updated - - -

Quote:

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Originally Posted by Hex

I waited a week for a response like this?


GraalEra Staff
Reply|
Today 4:21 AM
You
Hello

You need to try to check in the spam folder or in junk folder

Sometimes Graal emails go there

Regards



I need actual help. Not copy paste bot reply. This is why hate going through toonslab -_-

I've checked with another device and i got some others to send the identify message but still nothing in th
e hotmail.

---

Try these emails


[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

Lol I don't really want to send another email and wait a few weeks for a copy paste response, I'd like actual assistance.

hex, this happened to me...give it a moment.
It takes awhile to send.

Quote:

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Originally Posted by JP theonefromgraal

hex, this happened to me...give it a moment.
It takes awhile to send.

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Does it take a week to send? because that's when I tried it, multiple times :_:

Quote:

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Originally Posted by Hex

Does it take a week to send? because that's when I tried it, multiple times :_:

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For me, it took about 30 minutes... Literally.
Mabye you decided to stop getting emails from Graalonline?

Quote:

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Originally Posted by JP theonefromgraal

For me, it took about 30 minutes... Literally.
Mabye you decided to stop getting emails from Graalonline?

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How does one know if they've stopped getting such emails? I don't really use hotmail much anymore so i'm lost.

No email addresses are blocked, still waiting on assistance.

I have had the same issue as you Hex for a long time now and I had to get an email change in-game to be able to recieve emails again.

It's really frustrating... I had to call the hotmail service and they sent me to a level 2 tech service and they couldn't do anything either. Are you using the new version of outlook/hotmail too?

Quote:

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Originally Posted by Light

I have had the same issue as you Hex for a long time now and I had to get an email change in-game to be able to recieve emails again.

It's really frustrating... I had to call the hotmail service and they sent me to a level 2 tech service and they couldn't do anything either. Are you using the new version of outlook/hotmail too?

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This issue is happening too everyone snk fixed mine then 2 days later it happened again so I've created a new email just waiting for all my accounts too be merged into it

Quote:

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Originally Posted by Light

I have had the same issue as you Hex for a long time now and I had to get an email change in-game to be able to recieve emails again.

It's really frustrating... I had to call the hotmail service and they sent me to a level 2 tech service and they couldn't do anything either. Are you using the new version of outlook/hotmail too?

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I think it's the newer version, not really adept with outlook anymore how do I know for sure?

So bottom line i'm going to most likely have to get a change of Hotmail huh.

Quote:

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Originally Posted by snk

We'll pick this up through the support center :)

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welp still waiting for assistance, if you've yet to read what I received back from toonslab then do so.

Quote:

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I've added this onto the list of problems I am personally sending snk.

Ace

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:D.

So only special cases such as this would allow you to change your email?

A month later and still nothing C:

PM me old email and new email

Quote:

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Originally Posted by snk

PM me old email and new email

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sent

Hey light,I was wondering why is there ATMs in graal iera?

Quote:

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Originally Posted by Rafisr

Hey light,I was wondering why is there ATMs in graal iera?

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no.

Issue fixed, close thread! :]

Also having this issue.

Also have made multiple attempts, hours in between each, and have checked the spam folder.

I've sent numerous emails to various addresses.

I've tried from multiple devices, after the first one produced no results.

I have a second account I made for another device, which receives the mails just fine.. immediately, telling me that there's a problem with my main one.

That said, I'm guessing it has something to do with the fact that I have not used the main account in months.

I don't know why that would be the case, as Era is still ACTING as if it's sending off the verification email, so it is still tied to the account.. I am just not receiving it.

Hoping I get a response soon.

Just thought I would contribute to this thread to show that it's not just one single isolated event.