Improve The Quality Of Staff

Hello, I've never been one to be so blunt, rude, and impolite but right now I am going to cut right to the chase. For the money and time I have put into this game to help keep it running I feel that the staff (mostly the PR team) is extremely inadequate and under qualified. To put it in plain and simple terms Graal is not a form of entertainment, but rather it provides us with a form of entertainment, this is its service. I am a customer paying for the goods and services Graal offers, and as a paying customer I find it extremely displeasing and disturbing to see who it is that helps out with the hundreds of problems customers face.

I have grown extremely sick and tired of the ABUSE, EGO, AND MALTREATMENT that some of the staff that run graal think they are entitled to. I am tired of having teenagers who have absolutely no qualifications when it comes to customer support abuse the system they are sworn to protect and keep just. Not only that, but these little positions that are being given to these teenagers seems to cause a little egotistical trip and in-fact I as well as my friend have been abused by staff of all ranks for personal reasons. The way some of the staff carry themselves is completely unprofessional and further proves my point as to why the staff needs an overhaul NOW. The way the staff has messed with people goes against customer satisfaction. And by interfering with my allowance of the goods and services I have duly paid for because of personal reasons you are committing acts that can be seen as illegal.


Remember you arent just interfering with people, you are messing with their money.

This isn't new

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Originally Posted by mrgadosh

This isn't new

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never said it was new, im saying i will take action if it doesnt stop. and i am not afraid to expose the admins who are responsible either.

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Originally Posted by Psycho Adelphos

never said it was new, im saying i will take action if it doesnt stop. and i am not afraid to expose the admins who are responsible either.

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do it

If you were to provide examples of the Abuse, and how the Player Relations team quality is bad, with specific examples, it would improve the meaning of this thread.

I'd normally suggest to you to Contact a PRA or Submit a Ticket, but it's unlikely you shall get a response. Due to the Influx of threads talking about this matter, I strongly feel that there is a problem that needs to be thought long and hard into.

You're also going to need alot of evidence for anything to happen.

I totally agree, They are now hiring people more because of their knowledge and skills (which is ok) but they are ignoring the actual "Player Relations" part, which is how this individuals react to an actual situation with someone who perhaps is desperate for help or someone who is not having a great day whereby he/she is unable to explain the problem properly to that staff member, "is not that staff's fault that the player is not having a great day" you would say, but the truth is that it totally is, they player relation is supposed to help the player regardless of anything more personal that is blocking the staff from solving the player's issue. Something that is commonly happening is staff ignoring players because they have "irrelevant problems" or for "not being a big deal"http://uploads.tapatalk-cdn.com/2016...1ae5346fda.jpg


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Originally Posted by crazycloud

I totally agree, They are now hiring people more because of their knowledge and skills (which is ok) but they are ignoring the actual "Player Relations" part, which is how this individuals react to an actual situation with someone who perhaps is desperate for help or someone who is not having a great day whereby he/she is unable to explain the problem properly to that staff member, "is not that staff's fault that the player is not having a great day" you would say, but the truth is that it totally is, they player relation is supposed to help the player regardless of anything more personal that is blocking the staff from solving the player's issue. Something that is commonly happening is staff ignoring players because they have "irrelevant problems" or for "not being a big deal"http://uploads.tapatalk-cdn.com/2016...1ae5346fda.jpg


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Sorry, but I didn't understand what you said. :(

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Originally Posted by Bulletzone

Sorry, but I didn't understand what you said. :(

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Read it again then


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Originally Posted by Bulletzone

Sorry, but I didn't understand what you said. :(

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So it's not just me

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Cloud if u turn invisible then re log if that didn't work re install the app lmao cmon cloud you aren't new

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Originally Posted by mrgadosh

So it's not just me

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Cloud if u turn invisible then re log if that didn't work re install the app lmao cmon cloud you aren't new

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That was not the issue, i was turning invisible in my screen each time i prone with psg, EVERY TIME, no matter if i relogged or re-installed the app, i was not the only one, everyone with psg has the same issue, i told that staff member to tell a higher staff or a GANI staff to fix this issue and she accused me of reporting glitches just to be rewarded for them.http://uploads.tapatalk-cdn.com/2016...4f5dbd2b61.png


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Originally Posted by crazycloud

Read it again then


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It's not just me :/ Anyway, I shall try to Re-phrase it as to what i understand from it:
"
I totally agree, They are now Hiring more staff due to their knowledge and skills (which is ok),but are ignoring the actual "Player Relations" part. The Player Relations part is how a staff member reacts to an actual situation with a player who is desperate for help or a player who is not having a great day, as a result he/she is unable to explain the problem properly to that staff member.
"It is not that staff's fault that the player is not having a great day" you would say, but the truth is that it totally is, the Player Relations team is supposed to help the player regardless of any personal problems that is blocking the staff from solving the player's issue.
"
Something that is commonly happening is staff ignoring players because they have "irrelevant problems" or for "not being a big deal"

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Originally Posted by mrgadosh

So it's not just me

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Cloud if u turn invisible then re log if that didn't work re install the app lmao cmon cloud you aren't new

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He's right you know.

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Originally Posted by crazycloud

That was not the issue, i was turning invisible in my screen each time i prone with psg, EVERY TIME, no matter if i relogged or re-installed the app, i was not the only one, everyone with psg has the same issue, i told that staff member to tell a higher staff or a GANI staff to fix this issue and she accused me of reporting glitches just to be rewarded for them.http://uploads.tapatalk-cdn.com/2016...4f5dbd2b61.png


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I have it and I don't turn invisible when I use it

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It would be a problem for NEW players I guess cuz THEY R NEW
but cmooonnnnn cloud you aren't new cmmonnnn u know what to do pls

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Originally Posted by crazycloud

That was not the issue, i was turning invisible in my screen each time i prone with psg, EVERY TIME, no matter if i relogged or re-installed the app, i was not the only one, everyone with psg has the same issue, i told that staff member to tell a higher staff or a GANI staff to fix this issue and she accused me of reporting glitches just to be rewarded for them.http://uploads.tapatalk-cdn.com/2016...4f5dbd2b61.png


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I don't wanna pull a Winchester on you but I'm quite sure your device isn't downloading the file properly :/ correct me if I'm wrong.

This is just my opinion but these PRs are really nothing special, they are here to try to weed out the easy questions that players ask and help with minor things to make the workload less for the higher PRs. If a PR is unable to help you, your next step is to talk to a higher staff member, and from personal experience they have acted extremely professionally.

If you're going to use the customer card you should go to unixmad and tell him to hire PAID staff.

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Originally Posted by mrgadosh

I have it and I don't turn invisible when I use it

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It would be a problem for NEW players I guess cuz THEY R NEW
but cmooonnnnn cloud you aren't new cmmonnnn u know what to do pls

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Originally Posted by Grantman20

I don't wanna pull a Winchester on you but I'm quite sure your device isn't downloading the file properly :/ correct me if I'm wrong.

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[emoji25][emoji25][emoji25] of course this issue is no longer happening because i contacted snk in game and he fixed it. This conversation with bailey was like a week ago. I am clearly using past verbs, analyze the post more deeply guys.. [emoji25][emoji25]


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I remember i saw a thread before where someone suggested a sort of "whistleblower" staff member whose sole responsibility would be to spy on PR to make sure they are doing their job properly. I think this was an excellent idea because it would help improve the PRs. Not saying that the PR would be immediately fired for doing minor things wrong but he could be told what he should improve on. I think this was rejected though. =x

In all honesty we should be glad that we are given the opportunity to be a PR and experience the game in a more helpful way. People are not perfect and there will be PR that arent as helpful as others but if they are truly a bad staff member they would be fired eventually.

I am not pulling out any cards, what I am simply saying is regardless of whether a PR or PRA or SPR is paid or not he/she volunteered for the position knowing full well what it would entail and without payment. The payment is through gralats from what I've been told as well as items in game. Just because you aren't being paid doesn't mean you shouldn't work as hard as someone who is. An internship is basically the same thing. You are there to learn as well as to work, sometimes without payment, but you as the intern CHOOSE to do so knowing everything that comes with the position. Why should WE players have to suffer on your behalves because of the fact that the staff is made up of VOLUNTEERS. If a PR does not wish to do the job that they volunteered to do they shouldn't be on the team, and to take it a step further abusing their position of power.

As for evidence there are logs as well as photos to show several instances of PR abuse and maltreatment, however they would probably removed under the pretense of "slander".

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Originally Posted by tristanfosho

I remember i saw a thread before where someone suggested a sort of "whistleblower" staff member whose sole responsibility would be to spy on PR to make sure they are doing their job properly. I think this was an excellent idea because it would help improve the PRs. Not saying that the PR would be immediately fired for doing minor things wrong but he could be told what he should improve on. I think this was rejected though. =x

In all honesty we should be glad that we are given the opportunity to be a PR and experience the game in a more helpful way. People are not perfect and there will be PR that arent as helpful as others but if they are truly a bad staff member they would be fired eventually.

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The "whistleblower" idea already exist. PRs do get checked on by their fellow bosses. (Now there's 3 bosses: SPR, PRA, PRM). In fact, I once made a mistake when I first got hired and Nyx corrected me even though he was no where in sight. So we do get watched on and our activity gets checked to make sure we are not abusing.

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Originally Posted by Chris Zephlyn

The "whistleblower" idea already exist. PRs do get checked on by their fellow bosses. (Now there's 3 bosses: SPR, PRA, PRM). In fact, I once made a mistake when I first got hired and Nyx corrected me even though he was no where in sight. So we do get watched on and our activity gets checked to make sure we are not abusing.

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There are several times that staff have bothered me due to their personal dislike for me and will in fact jail me simply because they can, and on any small grounds that they can attempt to justify the jailings.

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Originally Posted by Chris Zephlyn

The "whistleblower" idea already exist. PRs do get checked on by their fellow bosses. (Now there's 3 bosses: SPR, PRA, PRM). In fact, I once made a mistake when I first got hired and Nyx corrected me even though he was no where in sight. So we do get watched on and our activity gets checked to make sure we are not abusing.

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I had been hoping that this was happening and I am happy that you can confirm it. :)

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Originally Posted by Psycho Adelphos

There are several times that staff have bothered me due to their personal dislike for me and will in fact jail me simply because they can, and on any small grounds that they can attempt to justify the jailings.

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No one likes people who dont do their jobs. Since they have bothered you several times and jail you because they can, why not show that proof to SNK? He will help you. I was jailed before while I was at work and I have no idea why, so I believe what your saying but nothing will be done without proof.

i think most are fine but there are certain staff who've got too big an ego and act like they're better than everybody else.

what i'd suggest though is to hire players who actually play the game rather than idle 24/7 with pm4halp.

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Originally Posted by Psycho Adelphos

Just because you aren't being paid doesn't mean you shouldn't work as hard as someone who is.

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Doesn't make sense at all?
Of course we're not committing our whole life to Graal?
Graal is a hobby - not a job.
And that's the case for each and every staff member.

There's no contract, there's nothing.
We're not paid. Reason why not everything might be handled perfectly.

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Originally Posted by Anero

Doesn't make sense at all?
Of course we're not committing our whole life to Graal?
Graal is a hobby - not a job.
And that's the case for each and every staff member.

There's no contract, there's nothing.
We're not paid. Reason why not everything might be handled perfectly.

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Ya ok take care of ur SPR and his friend <3

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Originally Posted by mrgadosh

Ya ok take care of ur SPR and his friend <3

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He's just stating facts, you guys make the staff team too big of a deal.

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Originally Posted by Chris Zephlyn

He's just stating facts, you guys make the staff team too big of a deal.

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Well it is a big deal Chris.

There are other people who would take the job a lot more serious than the way you treat it as an entertainment.

If you don't think it's that big of a deal, then give it to someone else as people would care a lot more about it than what you call 'community service'.

http://imgur.com/ghvuuMC
http://imgur.com/CaKlXGc


Community service is something people usually do to have it look good on resumès or as a punishment.
Even if it isn't a job; a lot of people would appreciate it if you treated it like one, regardless of pay.

I understand you all have lives including jobs, school but that's no excuse for the nonsense a lot of admins obtain. Keep it professional.

pr is a job dont mistake it as something else.

if u dont take being a pr seriously just leave

https://i.gyazo.com/89fd1ddb72f7714f...b681b08feb.png

I know you don't get paid as I mentioned above.

I don't see this thread directed towards you Ace, the point is that there are people better than some of the present Player Relation admins that would treat it as a job even though it is volunteer work.

I don't know why payment is a problem - Just because you don't get paid doesn't mean you can act like a terrible admin. I know you're dedicating your own time when you have other productive things, but if you are so busy then just leave.

Money is the root of all evil, you should be happy that you get to help people.

I understand the b***hing about the way admins act and how you would do a lot better if you were paid, but it shouldn't give you the 'I can act how I want to act' card because of no payment.

I know you don't mind the no payment process but if it's such an issue go direct your time to a real job instead of Graal.

I don't see this thread directed at myself either. And you're right, payment shouldn't be a problem however the level of service is most likely to be different than a volunteer position. Paid staff actually have an obligation and responsibility to work out issues professionally.

That's right. However, if most of the players are constantly paying money towards this game, the bad service received is like equivalent to giving us the middle finger.

Example: I pay for something and I am treated like crap.

It's morally wrong.

Depends what you mean by service because many people think buying gralat packs grants immunity to any sort of punishments such as bans.

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Originally Posted by Ace

Depends what you mean by service because many people think buying gralat packs grants immunity to any sort of punishments such as bans.

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General service, the job a PR is supposed to do.

Why are we treated with bad administrators yet we've paid money to the game.

Some are good some are bad. With sufficient evidence the bad ones get removed.

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Originally Posted by Ace

Some are good some are bad. With sufficient evidence the bad ones get removed.

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Make note *gralate packs don't give you immunity on era*

Oops lmao

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Originally Posted by Ace

Some are good some are bad. With sufficient evidence the bad ones get removed.

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I don't doubt you but I've seen instances where coke has abused his power and threads have been created yet he's yet to receive punishment.

Staff aren't payed it's obvious that their assistance doesn't have to be perfect, currently I think it's fine though a few bad apples give the team a bad name.

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Originally Posted by Hex

I don't doubt you but I've seen instances where coke has abused his power and threads have been created yet he's yet to receive punishment.

Staff aren't payed it's obvious that their assistance doesn't have to be perfect, currently I think it's fine though a few bad apples give the team a bad name.

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Well I can easily answer that first sentence for you. There's a proper procedure that needs to be followed when filing a complaint against a staff member and creating a thread about them isn't it.

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Originally Posted by Ace

Well I can easily answer that first sentence for you. There's a proper procedure that needs to be followed when filing a complaint against a staff member and creating a thread about them isn't it.

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Fair enough however threads may allow for discussion and apology if a mistake were made.

With that being said I have also seen such threads get out of hand and turn to outright slander/insult.

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Originally Posted by Hex

Fair enough however threads may allow for discussion and apology if a mistake were made.

With that being said I have also seen such threads get out of hand and turn to outright slander/insult.

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That's if the admin being reported reads it. I know those threads rarely come across my attention.