Unable to recieve emails from graalonline in general

Yes this is the same person who made a pretty much similar post about an issue about 16 hours ago anyways allow me to explain. After running extensive amounts of research and tests on my yahoo account (about 6 hours of time) nothing has brought me closer to being able to receive identify messages from Graal. So I took to toonslab support to submit a ticket and see if they would be able to determine what issues are going on. Yet when the email verification to submit a ticket was sent. My email received nothing at all. Yes I do receive emails from other websites and yes I also can send emails too but I feel as if something is wrong with me being unable to receive anything from Graal Online in general. I have talked to Kareem (player relations) about this issue and he has informed me his let higher authority staff know about my problem. I might sound impatient for a response from one of these higher up staff but in the past when I have had issues I am never messaged about it and my issues have just been thrown away and not explained any further to me. If any admin could help me out in this situation or if anyone else has had this issue please help to fix it as I do fear I will eventually not have access to my Graal Era account.

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Bump. Really need this issue fixed.

Try using a PC but I don't think that will fix the issue as its happening to many people. I wish you the best of luck on getting a responce seems to me the way issues get handled is to find the easy answer even if it dont resolve the issue and close the report without saying anything to anyone outside of staff.

Talked to casper about it and his told me his doing all he can and to try contact grail email and snk himself but still waiting for a response.

Reinstall the app

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Originally Posted by Ace

Reinstall the app

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Already have. Didn't change the result unfortunately.

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Originally Posted by Distant

Already have. Didn't change the result unfortunately.

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Sorry to hear, don't know how I can help.

Good luck:)

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Originally Posted by NicholasGraalOnlineEra

Sorry to hear, don't know how I can help.

Good luck:)

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Thanks man. Not gonna stop posting and sending help requests until its resolved. hopefully its fixed by xmas :c

Have you found a solution to this problem? I haven't been online for around 4 years or so, and I want to log in again to see whats up. However, I am having the same problem as you have.

Did the emails go to your junk folder?

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Originally Posted by NicholasGraalOnlineEra

Did the emails go to your junk folder?

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In case you asked that to me, no. I am not receiving any mails at all, I've checked every single folder.
The funny thing is, I tried it with an other email account, and it worked. But for some reason I can't get it to work for the old account which is connected with my other mail.

I have also tried multiple mail troubleshooting things, but it is a pretty fresh mail account with no changes to it's settings at all. I am pretty sure this issue is era related and not caused by my email provider or something. I have been trying to log in for a few consecutive days, with no result unfortunately.

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Originally Posted by Drisos

In case you asked that to me, no. I am not receiving any mails at all, I've checked every single folder.
The funny thing is, I tried it with an other email account, and it worked. But for some reason I can't get it to work for the old account which is connected with my other mail.

I have also tried multiple mail troubleshooting things, but it is a pretty fresh mail account with no changes to it's settings at all. I am pretty sure this issue is era related and not caused by my email provider or something. I have been trying to log in for a few consecutive days, with no result unfortunately.

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Have you unsubscribed from the website maybe? Just throwing out ideas...

I contacted Unixmad about this.
He changed the email connected with my account but I still don't get identify / revoke emails etc.
I know for a fact that this problem occurs because my account is not in the computer change queue.

Only solution : transfer account data to an email that has a GraalID thats in the change queue.
Or somehow add your account to the computer change queue.




It could be something else but this was my case.

Didn't a huge Server Crash happen long ago where account login information was lost? I feel that anyone who made an account long ago without logging in for a while would probably have this kind of problem.
Do you people get what im trying to say?

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I hope you Still have stats.
Not trying to expose Graal but... that could be a possibility for old players.

If graalonline.com is in safe mode you wont get any emails at all.

Try downloading playerworlds and registering using your email, a alert messge will be sent to your email, if not, then contact snk for a email transfer