I got banned because people accused me of hacking

I was banned for hacking. I had received a message from snk saying that an agent would check my pickaxe because people were reporting me for having a duplicated pickaxe. No agent ever came in contact to me. The reason people were reporting me is because I had the old animations on the pickaxe, since this was only my first week playing since 2014. I've had the pickaxe since then and it never got updated with the new animations. This wasn't my fault and I believe this was a mistake for penalizing me without even looking at the pickaxe. Please provide me with information about what will happen, because I worked hard for that pickaxe and I had no wrongdoing and didn't hack.

Submit a ticket to http://support.toonslab.com/ , if your telling the truth there should be no problem. Have a good day :)

I tried to submit a ticket but is says file is not found, I've tried 3 different devices and multiple browsers, but they all say file not found.

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Originally Posted by CisCo

I tried to submit a ticket but is says file is not found, I've tried 3 different devices and multiple browsers, but they all say file not found.

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Oh well maybe try reporting that issure to them at http://support.toonslab.com/ xD jk, might just have to wait out the jail and contact an admin in the game such as Chris Zehplyn.

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Originally Posted by CisCo

I tried to submit a ticket but is says file is not found, I've tried 3 different devices and multiple browsers, but they all say file not found.

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Clear the Cookies then go to http://suport.toonslab.com or just talk to PRA,SPR or [email protected]

Pickaxe? I may not be up-to-date here.

Magic whistle once had "pm me if your pickaxe still has the old animation" on his status. So pm him (he's gani admin) to update it and explain that to snk

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Or submit a ticket

How do I look him up in game?

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How do I contact Chris in game?

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It says that email is invalid, how else can I get in contact with an admin?

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Originally Posted by CisCo

How do I look him up in game?

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How do I contact Chris in game?

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Basically when Identify pops up on your device click it fast then.. Click the back button to get in to Menu

You can't pm while you're jailed even if you tried what NCX said > the person you pm doesnt receive the message
Best solution is submitting a ticket

As others said. Submit a ticket.