New Support Platform

Toonslab Sucks


With many issues and complaints on Toonslab support not answering in a quick manner, I think it’d be reasonable to have a new support platform where it’s someones priority to answer concerns.

We used to have an email support ran by a communications admin which worked fine - then it moved to Toonslab support which was also ran my a communications admin, but now (I may be wrong) it’s ran by a toonslab employee— either way they take too long to answer and are overall a joke.

Not having a reliable support chatline regarding deeper account concerns, ones that normal PR’s cannot answer, along with the agony of trying to get in contact with a high admin really shows disrespect; especially to the ones who pay real life money to the game.

As a player from 2011 with around 10,000 hours, I think I can speak for the majority when I say this, can we please have a reliable support with our concerns because we’re practically screwed with our issues without one.

Toonslab is still being maintained by The Communications admin, and other various high staff members, it's still the same, The only difference is the name.

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Originally Posted by TJ Canavi

Toonslab is still being maintained by The Communications admin, and other various high staff members, it's still the same, The only difference is the name.

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Yeah haha you are right. It is still the same. Which also means it still sucks

As a mod u should be sick of seeing all the posts about kids complaining about not getting a response

Toonslab support for iEra is ran by the communications admin and the communications support team, tickets are answered on a daily basis and are checked multiple times a day. If you’re ticket was not answered try re-sending your issue. If you still do not get an answer, chances are your issue doesn’t warrant one

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Originally Posted by Gentu

Toonslab support for iEra is ran by the communications admin and the communications support team, tickets are answered on a daily basis and are checked multiple times a day. If you’re ticket was not answered try re-sending your issue. If you still do not get an answer, chances are your issue doesn’t warrant one

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Aren't you a communications admin?

Sent from my LG-TP450 using Tapatalk

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Originally Posted by Gentu

Toonslab support for iEra is ran by the communications admin and the communications support team, tickets are answered on a daily basis and are checked multiple times a day. If you’re ticket was not answered try re-sending your issue. If you still do not get an answer, chances are your issue doesn’t warrant one

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Isn't Toonslab the company that owns iera the game? or was a shell company at least lol
So the communications department is now ran outside the game staff/independent of it if communications is ran via toonslab itself and not volunteer support staff? Kinda worded weirdly

Also- From former communications admin to current communications admin:

"If you still do not get an answer, chances are your issue doesn’t warrant one "

Ignoring people and tickets is bad juju and customer service- regardless of whether you can help people with their issues or not. I don't want to seem like i'm trying to tell you how to do your job
but no staff should really just ignore any player requesting help- stupid or irrelevant questions or not.

Please don't ban me

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Originally Posted by Vendhin

Isn't Toonslab the company that owns iera the game? or was a shell company at least lol
So the communications department is now ran outside the game staff/independent of it if communications is ran via toonslab itself and not volunteer support staff? Kinda worded weirdly

Also- From former communications admin to current communications admin:

"If you still do not get an answer, chances are your issue doesn’t warrant one "

Ignoring people and tickets is bad juju and customer service- regardless of whether you can help people with their issues or not. I don't want to seem like i'm trying to tell you how to do your job
but no staff should really just ignore any player requesting help- stupid or irrelevant questions or not.

Please don't ban me

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Why would they ban you? for your opinion?:confused:

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Originally Posted by Adrian321

Why would they ban you? for your opinion?:confused:

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I'm permanently banned on graalians for no reason, i try not to post too much here so i won't get the attention of whoever banned me here as well

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Originally Posted by Vendhin

I'm permanently banned on graalians for no reason, i try not to post too much here so i won't get the attention of whoever banned me here as well

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I get that lolll

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Originally Posted by Vendhin

I'm permanently banned on graalians for no reason, i try not to post too much here so i won't get the attention of whoever banned me here as well

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I too am banned for life on Graalians, for telling people not to argue.

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Originally Posted by RenoDorvay

I too am banned for life on Graalians, for telling people not to argue.

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odd flex but ok

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Originally Posted by Casey

odd flex but ok

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The context of that sentence is that it's a reference to Vendhin's saying "don't ban me" and a reply about why he said that on his initial post.

I guess it comes off as perverse boasting but that wasn't my intention.

I'm just trying to reinforce the notion that sometimes in the Graal community as a whole, not any one particular server or forum, punishments are handed out that are disproportionate and unnecessary. Particularly in the more recent years where people have been told off or censured for saying the name of other video games or software apps (discord) - I have no strong feelings about that particular issue because I'm not really a member of the Graal community as such anymore but such things would be unthinkable in other video game communities.

With that in mind, you could kind of understand the looming threat of the ban hammer.