Banned for literally no reason

I downloaded era at school and I was lagging badly and I then got banned for 24 hours for “Hacking - Altering graal era files, Zoom system” but I never did any of this. I’ve sent an email to toonslab support hours ago and I’m still banned.

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I was using a vpn too! Not sure if that had something to do with it?

Using a VPN is not allowed and maybe the VPN you were connected to was banned because someone else got banned while using it.

Hello Tanman,yes the VpN could play a small factor in which why you were jailed for hacking. Or the fact that another staff may have mistakenly jailed you. There are multiple factors in which this could of happend,but the most logical is your vpn. Vpn is an un-secure network/wifi that Graal era does not support using. I’m sorry if you had no right mind of this but in this case it would be your fault and you’d have to either wait the jail time or wait for toonslabs response,I’m sorry :(

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Originally Posted by Eric Rage

Hello Tanman,yes the VpN could play a small factor in which why you were jailed for hacking. Or the fact that another staff may have mistakenly jailed you. There are multiple factors in which this could of happend,but the most logical is your vpn. Vpn is an un-secure network/wifi that Graal era does not support using. I’m sorry if you had no right mind of this but in this case it would be your fault and you’d have to either wait the jail time or wait for toonslabs response,I’m sorry :(

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Nice I spend $15 and then get banned not even a day later. I had no clue vpns were not allowed because they don’t state it anywhere. Their fault actually.

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Originally Posted by Tanman

Nice I spend $15 and then get banned not even a day later. I had no clue vpns were not allowed because they don’t state it anywhere. Their fault actually.

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Are you still banned after disconnecting the VPN or?

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Originally Posted by Tanman

Nice I spend $15 and then get banned not even a day later. I had no clue vpns were not allowed because they don’t state it anywhere. Their fault actually.

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But you did know that you get banned if you log in via banned device or wifi right?

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Originally Posted by Bluen

Are you still banned after disconnecting the VPN or?

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Yes, I am still banned. Not even a reply from support.

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Originally Posted by SashaGryg

But you did know that you get banned if you log in via banned device or wifi right?

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I would be suprised if anyone at my school plays Graal but I guess it could true that someone else was using a hack! Good call. But, it still doesn't explain why I haven't received an email from support. They should atleast take it off of my record.

support.toonslab.com

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Originally Posted by kaz210

support.toonslab.com

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I said I already contacted support 3 times. Please read what I have said before you reply. Thanks.

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Originally Posted by Tanman

I said I already contacted support 3 times. Please read what I have said before you reply. Thanks.

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You don't always get a reply back right away, wait a couple days and just be patient. I'm sure the issue will be taken care of.

Support toonslab is just useless. You can afk all the way until your account get unjailed in 24 hours. Why do you even want to wait days to unjail your account

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Originally Posted by Tanman

I said I already contacted support 3 times. Please read what I have said before you reply. Thanks.

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I did read it. I said that because as has been said multiple times on the forums we are helpless we can't do anything. Staff will refer you there as well. It is your only shot at the ban being reviewed. This is the same outcome for every thread is the site so don't expect anything more.

Wait for a reply from support.toonslab.com