Set up a admin customer service center in the gmap

Basically, what I believe is that when new players come into the game, they would have little to know idea what a PR is.
In fact, when I first started playing back in 2012, I had no idea that PR existed. As such, please construct a PR Concierge at the land currently taken up by the useless theatre.

Admins online can station themselves at the building, or there could be kiosks inside the building for players to grab and it will send a notification to all PRs online at that time. The PRs can then either pm the player or show up at the center to tend to the player.

The building can also be used for the developers etc to discuss their plans before carrying out. The building could also have a parliament chamber for admins to discuss issues, and players may or may not be able to participate (though, they could still witness). For example, admins can debate on the amount of taxes to be imposed on prisoners etc.

To prevent abuse, admins can impose a fine of 500 gralats on players who misuse the kiosk. Such as calling for an admin just for a random chat etc.

I think this is more useful than the theatre.

Quote:

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Originally Posted by LYK08

Basically, what I believe is that when new players come into the game, they would have little to know idea what a PR is.
In fact, when I first started playing back in 2012, I had no idea that PR existed. As such, please construct a PR Concierge at the land currently taken up by the useless theatre.

Admins online can station themselves at the building, or there could be kiosks inside the building for players to grab and it will send a notification to all PRs online at that time. The PRs can then either pm the player or show up at the center to tend to the player.

The building can also be used for the developers etc to discuss their plans before carrying out. The building could also have a parliament chamber for admins to discuss issues, and players may or may not be able to participate (though, they could still witness). For example, admins can debate on the amount of taxes to be imposed on prisoners etc.

To prevent abuse, admins can impose a fine of 500 gralats on players who misuse the kiosk. Such as calling for an admin just for a random chat etc.

I think this is more useful than the theatre.

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I think you're trying to help and I see that, but I do believe there's more cons then pros in the situation

Players could misuse of the grabbing function (ex. Player could troll pr the player could be on alt after being jailed and use it to be rude to an admin directly)

Also, staff like to hang out and chill on their staff so they don't want to warp back and forth every 3 or 4 mins I'd assume to tend to a player for a while then go back.

I dont think staff want to station themselves in any certain building or area all the time either, could easily cause staff harassment as well as gameplay disturbances

Another thing, I dont think the development department would want to discuss plans with players because it could be a letdown if nothing comes from it, can't be done, etc.

Also, I don't think staff would go in a building to discuss issues directly with players. A high staff would just mention the issue in a brodcast message imo. (Also, what would the point of this parliament be? I'm confused by that).

Another thing, I don't think debating at all is within the staff team, even if it is it doesn't involve the players.

Again, I see you want good.
Just the bad is more prevalent in this situation.

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Originally Posted by kaz210

I think you're trying to help and I see that, but I do believe there's more cons then pros in the situation

Players could misuse of the grabbing function (ex. Player could troll pr the player could be on alt after being jailed and use it to be rude to an admin directly)

Also, staff like to hang out and chill on their staff so they don't want to warp back and forth every 3 or 4 mins I'd assume to tend to a player for a while then go back.

I dont think staff want to station themselves in any certain building or area all the time either, could easily cause staff harassment as well as gameplay disturbances

Another thing, I dont think the development department would want to discuss plans with players because it could be a letdown if nothing comes from it, can't be done, etc.

Also, I don't think staff would go in a building to discuss issues directly with players. A high staff would just mention the issue in a brodcast message imo. (Also, what would the point of this parliament be? I'm confused by that).

Another thing, I don't think debating at all is within the staff team, even if it is it doesn't involve the players.

Again, I see you want good.
Just the bad is more prevalent in this situation.

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Maybe the kioks would show a popup to allow the player to briefly specify their question or problem (see it as like a pm of sorts, just that because the players probabaly don't know the names of PR of how to search them up on the database). The players can then be responded to via PMs when the admin replies. The admin may or may not have to appear.

This wouldn't work. PRs have to be doing reports which are frequent to the point where every PR online has to be monitoring players when they are online.

Yeah thought of similar idea, though they’d more likely get spammed or receive random hola’s msgs. However, they could hire a lot more PRs to lessen the spam perhaps ?

- first time I had seen an admin I reported him for hacking lol, he came up to me saying he wasn’t a hacker then I reported him again.
I had poor English grammar I could barely understand

Quote:

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Originally Posted by imaginary

Yeah thought of similar idea, though they’d more likely get spammed or receive random hola’s msgs. However, they could hire a lot more PRs to lessen the spam perhaps ?

- first time I had seen an admin I reported him for hacking lol, he came up to me saying he wasn’t a hacker then I reported him again.
I had poor English grammar I could barely understand

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Lol xD

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Originally Posted by Blitz Canavi

This wouldn't work. PRs have to be doing reports which are frequent to the point where every PR online has to be monitoring players when they are online.

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Wgat if its just the kiosks for players to grab and type in their queries which will then be seen and replied to by an admin? Its like a pm shortcut for those who do not know how orwho to pm.

They need not be statiined there.


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Quote:

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Originally Posted by LYK08

Wgat if its just the kiosks for players to grab and type in their queries which will then be seen and replied to by an admin? Its like a pm shortcut for those who do not know how orwho to pm.

They need not be statiined there.


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OR they could put the most common questions asked & their answers thus it’d save so much time.



Or just play the game and learn

Players can just ask questions and debate topics on the forums, it’s easy to access and all of us can see the responses of players and staff.

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Originally Posted by Zysoss

Players can just ask questions and debate topics on the forums, it’s easy to access and all of us can see the responses of players and staff.

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Not everyone knows the forums exist

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Originally Posted by LYK08

Not everyone knows the forums exist

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They could put a link on the game’s menu or make it possible to use forums inside the game

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Originally Posted by imaginary

They could put a link on the game’s menu or make it possible to use forums inside the game

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Then again, kids may be playing and they either dont have an email or would not want to complicate things by going onto thr forums.

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Originally Posted by LYK08

Then again, kids may be playing and they either dont have an email or would not want to complicate things by going onto thr forums.

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If they don’t have an email they’d lose their accounts lol. They have to have one either way. It isn’t necessary to post they could just search on forums.

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Originally Posted by imaginary

If they don’t have an email they’d lose their accounts lol. They have to have one either way. It isn’t necessary to post they could just search on forums.

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But not every player plays the game and checks the forums. Its like era could have at any time 1k players but the number of guests on forums is just under a hundred (including guests) so its not likely to help.

I didnt discover era go until 2 years after playing the game.

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Quote:

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Originally Posted by LYK08

But not every player plays the game and checks the forums. Its like era could have at any time 1k players but the number of guests on forums is just under a hundred (including guests) so its not likely to help.

I didnt discover era go until 2 years after playing the game.

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They don’t have to check it regularly. They just need to look for the info they want then they can leave.
Era go would be available on the game itself, would be located on the menu (left corner of the screen). Not hard to find

Quote:

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Originally Posted by imaginary

They don’t have to check it regularly. They just need to look for the info they want then they can leave.
Era go would be available on the game itself, would be located on the menu (left corner of the screen). Not hard to find

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But if they could have pm shortcuts to admins, wouldnt it be faster looking for answers? Rather than searching through forums? Plus, who'd what to have to swicth tabs or to have a computer by their side while in game?

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Quote:

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Originally Posted by LYK08

But if they could have pm shortcuts to admins, wouldnt it be faster looking for answers? Rather than searching through forums? Plus, who'd what to have to swicth tabs or to have a computer by their side while in game?

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Sure it’d be faster, but don’t you think there are trolls wanting to spam or ask questions simply cuz they want to waste time or people who’d want to have long conversations? Even if they implement your idea it won’t last for long

You didn’t get my idea that I presented earlier, the forums ingame would work exactly like the one on graal zone (not sure if they still have it). It doesn’t switch tabs nor make you go paused, Just like world chat (the old chat)

+ it’d revive the forums

Quote:

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Originally Posted by imaginary

Sure it’d be faster, but don’t you think there are trolls wanting to spam or ask questions simply cuz they want to waste time or people who’d want to have long conversations? Even if they implement your idea it won’t last for long

You didn’t get my idea that I presented earlier, the forums ingame would work exactly like the one on graal zone (not sure if they still have it). It doesn’t switch tabs nor make you go paused, Just like world chat (the old chat)

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People spamming and asking ramdom questions has always been a thing. Every admins bas faced that issue before.

This shortcut could also be used to report glitches, ask about stuff that forums may not have the ans for (e.g. new shop location etc). I dont see your reason for opposing this as valid at all, unless you are trying to achieve some agenda.

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Quote:

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Originally Posted by LYK08

People spamming and asking ramdom questions has always been a thing. Every admins bas faced that issue before.

This shortcut could also be used to report glitches, ask about stuff that forums may not have the ans for (e.g. new shop location etc). I dont see your reason for opposing this as valid at all, unless you are trying to achieve some agenda.

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Yeah sure but making it easier for people to spam will be... worse?
Literally it’s just like having an NPC in the start park that when you grab a msg will be sent to them, how many times would one person grab it

Quote:

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Originally Posted by imaginary

Yeah sure but making it easier for people to spam will be... worse?
Literally it’s just like having an NPC in the start park that when you grab a msg will be sent to them, how many times would one person grab it

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Admins can deal with it like they would usually deal with spam

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Quote:

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Originally Posted by LYK08

Admins can deal with it like they would usually deal with spam

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Nawww, Having it presented in public would make it worse. How many people would evade jails just to spam. What if they were actual noobs ? Is it fair to warn all of them

Quote:

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Originally Posted by imaginary

Nawww, Having it presented in public would make it worse. How many people would evade jails just to spam. What if they were actual noobs ? Is it fair to warn all of them

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If it persists, yea sure why not. A crime is a crime regardless of what. They could have antispam bots implemented (if a message is repeatedly sent it will generate a warning)

Why not we impose a Query Tax of 5 gralats. Im sure people wont pay to spam.

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Quote:

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Originally Posted by LYK08

If it persists, yea sure why not. A crime is a crime regardless of what. They could have antispam bots implemented (if a message is repeatedly sent it will generate a warning)

Why not we impose a Query Tax of 5 gralats. Im sure people wont pay to spam.

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5 gralats is nothing

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Originally Posted by imaginary

5 gralats is nothing

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Well if you send 100 messages of the same message its going to be quite a huge sum

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Quote:

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Originally Posted by LYK08

Well if you send 100 messages of the same message its going to be quite a huge sum

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500 is still not that much

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Originally Posted by imaginary

500 is still not that much

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Ok im sorry rich kid

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Quote:

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Originally Posted by LYK08

Ok im sorry rich kid

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NP poor kid

Quote:

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Originally Posted by LYK08

Wgat if its just the kiosks for players to grab and type in their queries which will then be seen and replied to by an admin? Its like a pm shortcut for those who do not know how orwho to pm.

They need not be statiined there.


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So like an in game support? That might be useful, but a lot of new players dont really know the Gmap that well it may be better to put in in the menu instead of a specific location.

Quote:

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Originally Posted by Blitz Canavi

So like an in game support? That might be useful, but a lot of new players dont really know the Gmap that well it may be better to put in in the menu instead of a specific location.

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sure thing. Was just thinking of replacing the theatre with something more useful

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Originally Posted by LYK08

sure thing. Was just thinking of replacing the theatre with something more useful

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Boi, whatchu saying about the theatre?

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Originally Posted by AliGamer911

Boi, whatchu saying about the theatre?

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Its not the most useful huilding i could find in game.

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Quote:

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Originally Posted by LYK08

Its not the most useful huilding i could find in game.

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To be honest, the closed buildings throughout the map are useless.

In my opinion, I think it'll be helpful to have a feature where you write down your queries so that any online staffs can review and respond to it. Sure there will be a spam, but spams will always happen anywhere. It may not be prevented 100% but it can be lessen. By only allowing to send every 3 minutes just like the report system.

Before they can send their queries, there will be a notification that pops up to state all in one message.

Maybe it can also have a FAQ list where they can tap/click and the answer will be sent by an NPC server