i don't get mail to approve the use of the account

Hello,
I have problem with logging in on my account. When I send a approve the use of the account from this device or browser, I don't get message on my mail from GraalOnline Allow Device or Computer Request.
What is problem? I tried several times and it doesn't work.
Greetings!

Quote:

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Originally Posted by Dajana

Hello,
I have problem with logging in on my account. When I send a approve the use of the account from this device or browser, I don't get message on my mail from GraalOnline Allow Device or Computer Request.
What is problem? I tried several times and it doesn't work.
Greetings!

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Make sure you don’t have Graalonline’s email on your ignore list. Also Check your spam inbox. It might be there. If you still cant see a confirmation regarding your log-in request, send a support ticket to toonslab. Here’s the link= https://support.toonslab.com/

Quote:

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Originally Posted by Sam Dorvay

Make sure you don’t have Graalonline’s email on your ignore list. Also Check your spam inbox. It might be there. If you still cant see a confirmation regarding your log-in request, send a support ticket to toonslab. Here’s the link= https://support.toonslab.com/

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^^^ I'll closed the thread since we can't really provide further help here on the forums other than referring you to toonslab.