Originally Posted by
Tasim
to be completely honest this game is pretty much in the gutter right now, not to mention the fact staff are overloaded with so many projects and so little manpower to implement them. On top of that the "support" system is a complete joke run by the same people that jail you so even if you do send an appeal you are basically going to get shut down anyway since the staff that jailed you are most likely reading your ticket and therefore biased towards your case. Because lets be honest staff are people too and to say that their impressions or personal opinions of you do not affect their judgement is a complete joke. There are instances where I've personally sent several tickets throughout a week and got 0 responses or a short curt answer after waiting days and days on end. The system is almost never on your side and never will be. Lets not also mention the fact that the TOS related to Graal are also a complete joke and aren't even legally enforceable, so are therefore nonbinding.
While I appreciate all the new aesthetics and weapons that were put into the game recently, it would be even nicer if there were a collective effort to focus on one big project so that us players have even less to complain about, shifting the blame or making the excuse that you don't run a certain project are not ways to make the player base appreciate you more. And being volunteers is also literally no excuse since you are being paid with in-game currency and items which are usually in amounts that you would see in gralat packs. Even as a volunteer it's important to keep in mind that you are still running a game with actual paying customers, so you should really think about how you would want to be treated in that situation.