GraalOnline Era Rules of Conduct and Guidelines

GraalOnline Era Rules of Conduct and Guidelines
Last revised: September 15th, 2014
Last revised: October 21st, 2015
- Added rule against boosting kills, always has been illegal.
- Revised rule about sharing accounts.
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Server name: Era iPhone
The following applies to GraalOnline Era:
https://itunes.apple.com/us/app/graa...406674031?mt=8
https://itunes.apple.com/us/app/graa...406419217?mt=8
https://play.google.com/store/apps/d...GraalEra&hl=en
http://www.amazon.com/Eurocenter-Gra.../dp/B00CH4G9VG
http://era.graalonline.com/
http://apps.facebook.com/graalera

GraalOnline Era generally follows the same conduct rules as the GraalOnline.com product, please read them outlined here: http://www.graalonline.com/docs/conduct.php

To simplify and clarify specific activities for GraalOnline Era, please read through this entire document and abide by these rules. While playing GraalOnline Era, you are prohibited from doing any of the following:


General Rules
Vulgarity - this includes any attempt to use an alternate spelling of a swear word or phrase to avoid the swear filter, using abbreviations of a swear word or phrase, or using any word or phrase as an obscene or derogatory term. Excessive vulgarity of any kind is not tolerated.

Harassment - this includes bullying others, threatening, stalking, using abusive language, sexual advances, spamming private messages, hate speech, spamming long strings of characters in public chat or any other actions that disturbs another player's gameplay experience.

Racism - do not judge, insult, use racial slang, or any racist language towards others based on ethnic groups, cultural differences or otherwise.

Staff impersonation - attempting to impersonate any current or retired GraalOnline Staff member such as having their nickname that includes an official staff tag such as "NICKNAME(Player Relations)", or writing in your status, in public chat, or in Private Messaging claiming to be staff. You will be warned and your nickname/status reset as a result.

USD - any attempt to buy, sell, trade, share, receive or give away items or accounts in-game for any type of real money currency or gift card codes and vice versa.

Hacking - attempting to alter game files, illegal purchases, or using tools (macros, changing movement speed, etc) to gain an advantage.

Abusing glitches/bugs - exploiting or taking advantage of glitches that are not part of normal gameplay (lag glitching, glitching into otherwise inaccessible areas, etc), bugs within GraalOnline Era should be reported to GraalOnine Era Staff (detailed further below).

Boosting spar stats - asking other players to partake in spar matches and purposely lose with the intent on excessively increasing your spar wins.

Boosting player kills - killing other players, or your alternate accounts continually to gain kills unfairly.


In addition to the above, you are prohibited from:

1. Asking other players for accounts or any personal information (emails, passwords, or other personal/identifying details).
2. Advertising websites or services which offers "free gralats", "free items", "free iTunes" or other GraalOnline Era related scams.
3. Attempting or offering to duplicate items.
4. Trading in-game items from GraalOnline Era for items in other MMO games (cross-server trading).
5. Attempting to steal other player accounts, or deceive someone into given out their account information.
6. Engaging in or promoting suggestive or explicit sexual conduct, illegal drugs, or alcoholism.
7. Abusing the report system with pointless text. Excessive abuse of the report system will result in a warning.
8. Continuously spamming messages to GraalOnline Era Staff with rude or pointless text.
9. Engaging in or promoting religious, political or cultural hate speech.


Reporting glitches
As a player you are responsible for reporting any glitches and bugs you find to GraalOnline Era Staff, please report glitches here: http://era-go.com/forum/forumdisplay...s-amp-Glitches

As stated before, do not abuse the glitches or bugs you find. If you report a glitch and there is no action taken, it does not mean it is allowed to continue abusing the glitch. Allow for a staff member to verify the problem and correct the issue.


Reporting Offensive Behavior
GraalOnline Era Staff's Player Relations Team attempts to provide a safe and enjoyable experience to all players. On each player's Profile > More Actions > Report, you can submit a player report to the Player Relations Team if you find someone violating these rules. Make sure to choose the appropriate report category (choose "offensive language" for vulgarity, "offensive name" for reporting a player's inappropriate nickname, etc), and write a descriptive reason for the report. A Player Relations Team admin will investigate the report as soon as possible.

Based on the most common reports, please be aware that GraalOnline Era Staff will not take action for the following reports:

1. Trade scams: Scamming of in-game items is still legal, however exceptions to this are player harassment for a trade, abusing possible bugs or offers to "duplicate" items, as explained earlier. These types of issues should be reported immediately.
2. Player not leaving a trade table, pizza table, etc.
3. Another player picking up shells/trash/mushrooms/etc.
4. Digging for shells in the same spot as you are in.
5. Roleplaying drama.
6. For using the word "noob". Noob is not vulgarity, if you find the word annoying then please ignore the player using it. Exceptions to this is excessive player harassment (bullying).
7. A player who is killing you or killed you (it's part of the game).

If a player is harassing you in Private Messaging, you can block the player by going to their Profile > More Actions > Report and Block PM.

If you find a player who is severely violating these rules (account selling, attempting to steal account information, hacking, etc) and a Player Relations Team admin is not available, you may use the Player Complaints forum: http://era-go.com/forum/forumdisplay...-other-Players

Please make sure to include screenshots or video as proof of the incident.


Warning and Jailing Rules
For additional information please see: http://era-go.com/forum/showthread.p...-Jailing-Rules
You may receive a warning for violating any of the GraalOnline Era rules, if you are warned it will go onto your account as a permanent record. In accordance to the warning and jailing rules, if you are warned 3 times for a specific category you will be jailed for 3 hours. Each further warning you receive afterward for this specific category will increase the jail time by 1 hour.

Certain warning categories, such as USDing or Hacking are major or severe violations and results in an instant and longer jail time without notice, and in extreme cases, an account reset or ban from all GraalOnline servers.

Be advised that the GraalOnline Era Staff only warns players based on evidence or what they observe that is violating these rules, especially when investigating player reports. If you engage in or promote prohibited activity with a reported player then you too may receive a warning. When reporting a player, cease all communications with that player and allow a Player Relations Team admin to handle the situation.

(as copied from GraalOnline Era Guide > Jail)
The jail system works on your IP address, this means if you are connected on WiFi with other people (family, friends) and they are jailed, so are you. Here's an example- Snake plays on his Android phone and is being nice with players. His nasty bother, Python, who plays on Facebook, is being vulgar and is warned 3 times. Since they share a WiFi connection, Snake and Python are both punished.

Note: Being jailed due to sharing WiFi will not affect your jail history.


Upload Rules
For complete upload rules information please go here: http://www.era-go.com/forum/showthre...-Rules-Updates


Account Rules, Guidelines and Safety
When you create an account on GraalOnline Era, it is entirely your responsibility to maintain the security and privacy of it. You may share your account at YOUR OWN RISK. Graal staff will not assist you regain access to your account if you give it away. You are not allowed to sell, buy, or trade accounts under any circumstances for any reason. If you are found to be doing any of these actions, your account will be jailed without notice and, in extreme cases, an account reset and/or ban from GraalOnline servers.

Never give out or ask for personal account information for any reason, this includes emails, Graal IDs, passwords, etc.

Accounts on GraalOnline Era are identified with an email address to allow a player to use their account on any device. For safer security of your GraalOnline Era account, GraalOnline Era Staff recommends the following:

1. Secure your email account using your email provider's security settings, such as using text or voice call code options in order to grant authorization to your email account.
2. Be careful who or where you share your email address and Graal ID outside of GraalOnline Era, such as Facebook, Twitter, etc. Ensure personal account information is private at all times.
3. Do not share email accounts with another person, ensure you alone have full authorization.
4. Revoke access in Identify options in-game to allow only the devices you currently have access to.

You are solely responsible for the safety and security of your GraalOnline Era account. If you are a victim of account theft and found to be knowingly sharing your account information with another player, GraalOnline Era Staff may not be able to assist you in retrieving your account. Ensure that your emails and passwords are safely stored.

For account issues, please use any ONE of the following solutions to contact Staff:

http://support.toonslab.com/index.php?action=submit
OR
http://era-go.com/forum/forumdisplay...Account-Issues
OR
Email at: [email protected]



These rules and guidelines are subject to change and are to be checked regularly for revisions.

For questions or concerns regarding the rules, please contact us here: http://era-go.com/forum/forumdisplay...r-to-the-Staff


Thank you very much for reading and enjoy playing GraalOnline Era!
GraalOnline Era Staff