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Thread: Communication Statistics

  1. 03-02-2015, 03:49 AM #1
    Ace
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    Communication Statistics

    Here's a community report of what the Communication Support Team has been up to. I will be updating the chart monthly to keep information up to date. Although most support inquiries are resolved, there are a few that remain under investigation. These stats will not include in-game support stats such as Answered PMs, Uploads, and Reports. Note: All emails AND threads will be redirected to http://support.toonslab.com.


    2015 in review: 3,874 tickets
    That's approximately 10 tickets/day consecutively for 365 days
     Spoiler
    Last edited by Ace; 03-01-2016 at 12:32 PM.
    Global Moderator Feb 21, 2014 - Oct 10, 2014 (8 months)
    iEra Player Relations April 10, 2014 - Oct 10, 2014 (6 months)
    iEra Communications Support Oct 10, 2014 - Feb 9, 2015 (4 months)
    Ol West Communications Admin Nov 15, 2014 - Resigned (9 months)
    iEra Communications Admin Feb 9, 2015 - April 10, 2016 (15 months)
    iEra Player Relations Admin April 10, 2016 - Current
    Retired from Toonslab Support
    Toonslab FAQ [email protected]
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  2. 03-02-2015, 03:21 PM #2
    Banshee
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    Thats pretty bad lmfao. Didnt know Jeni actually did something.

    Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...
    When you got that vip bike and helmet and you gon get ready for a ride and you remember you got reset and you say
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  3. 03-02-2015, 03:25 PM #3
    crd
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    Quote Originally Posted by Banshee View Post
    Thats pretty bad lmfao. Didnt know Jeni actually did something.

    Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...
    Happened with me as well.

    crd 2010-2015
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  4. 03-02-2015, 03:26 PM #4
    Simplest
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    They realised that tickets don't do jack so they used email...I bet next month threads will go up.
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  5. 03-02-2015, 03:33 PM #5
    nour
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    How is it that when more tickets and emails are submitted its better , i think the less submition the less players are complaing ( or it could just be that they gave up on trying)
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  6. 03-03-2015, 03:27 AM #6
    Ventus
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    Quote Originally Posted by Banshee View Post
    Thats pretty bad lmfao. Didnt know Jeni actually did something.

    Also on the tickets some staff like ventus dont even fix the problem they just say I will get you someone with higher powers and then just change the case to resolved, and I never get another reply again...
    I'm sorry we can't help you get a gang back you gave away

    Alas your ticket was not resolved by me but I do applaud the effort.
    Please message me here: http://www.era-go.com/forum/private.php?do=newpm&u=79 if you have any questions or concerns!

    Welcome to Era-Go, a way to better interact with the Era community!


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  7. 03-03-2015, 05:41 AM #7
    Star*
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    What does the email stand for again in the chart?
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  8. 03-03-2015, 12:17 PM #8
    Ventus
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    Quote Originally Posted by XSTARX View Post
    What does the email stand for again in the chart?
    Players can send invoices with issues through the support email at [email protected], however we are trying to encourage more players to start using the support site at support.toonslab.com. The chart indicates invoices received via all methods that have been resolved and cases closed within the past two months. As you can see emails doubled and tickets halved which we wish to change if possible.
    Please message me here: http://www.era-go.com/forum/private.php?do=newpm&u=79 if you have any questions or concerns!

    Welcome to Era-Go, a way to better interact with the Era community!


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  9. 03-03-2015, 12:50 PM #9
    Star*
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    Who's using [email protected] anyway...?

    It's an old support email and yet it still exists in some people's minds.
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  10. 03-03-2015, 01:55 PM #10
    Bram
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    Most of the time they Just find an easy way to say no
    Just being me.
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