I can only speak for myself but I try to answer every PM I get (no I don't answer all the ones saying "hi" or "omg your an admin") so I can only suggest that you report them first then PM one of us (if you feel the need) and state what is going on as briefly and to the point as you can. As for screen shots I would have to see the infraction first hand for me to take action and I will take appropriate action with out bias.