Missing graalats

[D12*]

I barely buy Graalats Packs, but I know that having to purchase the 27500 graalat pack and not getting the graalats is a scam. Yesterday, near 8:00PM I bought a graalat pack for auctions, and the thing that makes me mad, is that my money was taken from my App Store account, and my graalats never arrived.

I asked some admins and they told me that many people were having the same problem yesterday, I can take a guess that the reason was because the GraalOnline website was down, anyways, I would like to know if I could get my money back, or get the graalats I ordered.

I had tried to contact high staffs, but the only ones offering to help were PRs, and they couldn't do nothing since they don't have the power to do so.

I would like to know if a high admin can contact me, since I lost real money for a purchase that never arrived to me.

And please do not adress me to submit a ticket, since the Toonslab website is not answering since the one checking the tickets is taking a break from answering the tickets.

[tristanfosho]

Only high staff like Ace and SNK are probably the only people who can help you with that. I think Ace would want to see a receipt or show the money that was deducted or some kind of evidence, just be sure to not to give out personal information here in the forums, u might want to e-mail Ace or snk. SNK hasnt logged in era for about 5 days and has not been very active lately.

[Morganga]

since the one checking the tickets is taking a break from answering the tickets.

There's not only one person..

Just send a screenshot of the purchace (thing you got throught email) and your graalID

[AsiraderGraal]

There's not only one person

Yeah there is

[NCX]

Not only ace can answer ticket

Anyways there's a problem with Gralats Purchase! Next time before buying Gralats you need to be updated look at this https://www.facebook.com/graalonlineera/?fref=ts

[dm123456]

I had the same problem the dude messaged me I send him receipt pic days ago no response.-.

[Zed]

In that case, it's currently a very bad and slow service. I'm hoping for your issue (including everyone else who's having this problem) to be resolved soon.

[Morganga]

Yeah there is

sure, who?

I already had that problem in the past, it was solved under 24hours lol

[AsiraderGraal]

sure, who

Ace is the only active one
Other people can answer them but its optional. Tickets are part of Ace's job

[D12*]

Not only ace can answer ticket

Anyways there's a problem with Gralats Purchase! Next time before buying Gralats you need to be updated look at this https://www.facebook.com/graalonlineera/?fref=ts

I was aware of that, but as I said before, my purchase was from App Store/iOS, not Google Play.