I barely buy Graalats Packs, but I know that having to purchase the 27500 graalat pack and not getting the graalats is a scam. Yesterday, near 8:00PM I bought a graalat pack for auctions, and the thing that makes me mad, is that my money was taken from my App Store account, and my graalats never arrived.
I asked some admins and they told me that many people were having the same problem yesterday, I can take a guess that the reason was because the GraalOnline website was down, anyways, I would like to know if I could get my money back, or get the graalats I ordered.
I had tried to contact high staffs, but the only ones offering to help were PRs, and they couldn't do nothing since they don't have the power to do so.
I would like to know if a high admin can contact me, since I lost real money for a purchase that never arrived to me.
And please do not adress me to submit a ticket, since the Toonslab website is not answering since the one checking the tickets is taking a break from answering the tickets.