Staff Refunding Customs On Rules Players Cant View

[Reborned]

They already said they are working on updating the upload rules. Why not just wait to upload until they are posted. If you don't like the way Era is run, then don't play it.

You can always create your own server in playerworlds and run things the way you want. If you choose not to do that and play Era why not follow the rules?

uh to be honest a young person who plays era for fun wouldn't want to run a server just because of a custom issue.
Also if they were updating the rules they could of UPDATED them BEFORE selling the customs. They're basically selling customs for rules that weren't even told to the public yet

[tristanfosho]

uh to be honest a young person who plays era for fun wouldn't want to run a server just because of a custom issue.
Also if they were updating the rules they could of UPDATED them BEFORE selling the customs. They're basically selling customs for rules that weren't even told to the public yet

The options are

1.) Submit your case to toonslab.
2.) Try to contact a high pr,pra or snk to help you by investigating your case.
3.) Don't upload customs that are on the edge of breaking the rules.
4.) Play another game.

Complaining on the forums about it won't do anything.

[Froz]

The major problems are

1. The custom rules are extremely vague(thats why admins have different opinions to certain customs, for example ask the entire pr team of they allow doll customs or not, there is a difference when their shouldnt be)

2. As Meph told me on discord the big problem is that I have to suffer the punishment over an administrators neglect of the rules, I have to lose money because an admin accepted my custom without knowing the rules which led me being punished(this neglect of rule most likely caused by the vague custom rules as I have stated) So I should get 1/4th of what I paid because of someone elses fault? I should get a full refund and an apology

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The options are

1.) Submit your case to toonslab.
2.) Try to contact a high pr,pra or snk to help you by investigating your case.
3.) Don't upload customs that are on the edge of breaking the rules.
4.) Play another game.

Complaining on the forums about it won't do anything.

How are you suppose to know if a custom is on the edge of breaking the rules
When only the admins know the rules currently?

[tristanfosho]

The major problems are

1. The custom rules are extremely vague(thats why admins have different opinions to certain customs, for example ask the entire pr team of they allow doll customs or not, there is a difference when their shouldnt be)

2. As Meph told me on discord the big problem is that I have to suffer the punishment over an administrators neglect of the rules, I have to lose money because an admin accepted my custom without knowing the rules which led me being punished(this neglect of rule most likely caused by the vague custom rules as I have stated) So I should get 1/4th of what I paid because of someone elses fault? I should get a full refund and an apology

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How are you suppose to know if a custom is on the edge of breaking the rules
When only the admins know the rules currently?

I liked your custom but it had no feet "animation". I bet if you added the feet movement your custom wouldn't have been taken away.

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tbh it looked weird

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I also agree with you that they are vague but they said they are working on updating them.

[Froz]

I liked your custom but it had no feet "animation". I bet if you added the feet movement your custom wouldn't have been taken away.

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tbh it looked weird

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I also agree with you that they are vague but they said they are working on updating them.

According to an admin who said the dab custom was illegal
They claimed that it was because frames different from walking on the walking animations were illegal
But from another admin who said it was illegal said that was never on the rules and it was because of a vague rule that said your custom had to be facing the right way(when body faces left you shoudlnt be facing forward)
Which bupy the way still would make the custom legal as when you dab right its different from the left dab animation

[tristanfosho]

Don't get me wrong. I also feel you should receive a FULL refund if your custom was deleted and the reason wasn't listed.
I'm off to sleep I have work in 6 hours.

[Froz]

Don't get me wrong. I also feel you should receive a FULL refund if your custom was deleted and the reason wasn't listed.
I'm off to sleep I have work in 6 hours.

Goodnight, and dont forget to drink your coffee

[Blake12232]

I liked your custom but it had no feet "animation". I bet if you added the feet movement your custom wouldn't have been taken away.

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tbh it looked weird

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I also agree with you that they are vague but they said they are working on updating them.

Custom upload rules were suppose to be updated more than 12 months staff lie to make you think things are happening when in reality they are actually doing nothing of what's been said

[KvNEraa]

The options are

1.) Submit your case to toonslab.
2.) Try to contact a high pr,pra or snk to help you by investigating your case.
3.) Don't upload customs that are on the edge of breaking the rules.
4.) Play another game.
Complaining on the forums about it won't do anything.

He paid Real Money for this upload , and it got accepted . At least if they're going to refund it , They should give him his $10K back .


Try contacting casper , I know a lot of players who got a full refund back when their uploads got deleted by a staff.

[Drdetroit]

He paid Real Money for this upload , and it got accepted . At least if they're going to refund it , They should give him his $10K back .

I know i sound like a broken record but they have to refund him the full price. Theres a bunch of case law out there that the courts have ruled virtual goods are the same as physical goods and all consumer protection stands even if it goes against a agreed apone TOS.
Also the issue is staff are ill informed or have as personal problem with some of these recent cases and i feel its not the lower ranking staffs fault its the managment of those lower ranking staff that is causing all the issues. Rules aint rules till they are brought to the attention of the rule enforcers. Maybe some of the SPR PRA managment are trying to handle more then the are capable of handling