Hw can't explain it for the same reason I can't. It is confidential, only staff members would understand. We have rules to follow just the same as players have rules follow but ours are a bit stricter and involve a lot of confidentiality. She is always around, I never have an issue contacting her if needed. I have no idea why you are speaking of puppets and scapegoats because I can do what I want.
If this will continue to be about other things than the SNK memorial I will close the thread.