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That is my email i send it to toolslab but the answer is:

Hello,

We will need to see a screenshot of your gang profile showing the basing hours achieved. If you do not have a screenshot or a video of that we cannot restore it.


Thank you,
Graal Era Staff
Graal Era iPhone support 2017

Click me to view the Toonslab FAQ
I was send a ticket to toolslab but they answer i must have screenshot about total base score.. and i don't have it but we have the screenshot when we celebrating our 500hour base but still we can't get it is the system error why must me to suffer Our gang deleted by new filter you guys make it..
our gang has 792 hour there almost to get 800hour before the incident is happent