Originally Posted by
failure
To me, a huge part of being a PR is knowing how to communicate effectively. You have to help players who may be a lot younger or may not speak English very well. You have to be patient in getting your point across to people who may not understand what you’re saying. And of course, you have to be mature and professional enough to not become visibly frustrated with players, even if they harass you about things. There are times where a PR might not know the answer to a question. It’s up to the PR to explain that they don’t know and to find out the answer or redirect the player to someone who can help them.
Personally, experience isn’t one of the most critical factors. Sure, some PRs might know the tiniest detail about the game, but what good is that if they can’t communitcate it? Questions like where to upgrade a gun or where to buy an item can be easily found by a PR by running around the different shops or asking another PR. It is not hard to come back to the game after a few years and quickly become familiar with where things are and what’s new. Experience with the game is important, don’t get me wrong, but I don’t see it as anywhere near as important as communication skills and maturity.
That being said, I do not think standing around start all day answering questions is an effective way to get hired. Would you rather trust someone who stands around all day or someone who actually plays the game and knows how it works to answer questions?
In regards to friends of staff members being hired as PRs - this may not be fair at all, but this is how it works in real life too. Would you rather hire someone you hardly know based off an application and a resume, or someone that was recommended by an employee who already understands the job and is familiar with how their friend interacts with other people and in similar situations?