To be honest, I don’t know what goes on behind the scenes with the whole ticket system, I just know someone reviews it. So unfortunately, I can’t say whether or not the support website tracks game data on the device. I also don’t know why it would say that the account linked isn’t your main account. In the past, I believe people have been told to submit a ticket through alternate account emails or graalids while referencing the actual email or graalid if they are unable to access them.
Also, in the future, be sure to wait at least 48 hours for a response from toonslab support before sending another ticket. Have you also emailed
[email protected]? They might also be able to help you, but I don’t really know. Sorry, I wish I could help more.