Lol just ignore themIt's not an excuse, it's true. How somebody takes it is fine, but it's unfair to say you wasted your gralats on VIP when you get your money's worth without the item. It has absolutely nothing to do with the fact that I'm a staff. People seem to forget that we were players for years before being a staff and still are players. We get it -- it's expensive, and you want something out of it. But you can't expect a super-awesome item out of something that's almost completely made for other benefits. There has to be a balance too.
And I know my job isn't about getting a thanks from the players. But it sure as hell isn't to be harassed by them either. I don't expect a thank you, but I won't accept abuse.
I do want people to keep in mind though, VIP item suggestions, as Failure said, are kept in mind and encouraged. But at the same time, all ideas won't be implemented, and a lot has to be in mind regarding them. Unrealistic items, normally-worth-way-more-items (some person suggested a brella VIP, for example), something that wouldn't work with our current amount of players, and ideas super similar to anything previously made normally won't be made. Does that mean the idea is bad? Absolutely not.