Your friend will most likely need to verify their account by email. Get them to message me on the forums or on discord and I'll see if I can fix it for them :^)
Can I not maybe choose "favourite" staff? I feel as though it's mean singling out people.
Any current staff will do. But I get why you're not quite happy with ther term "favourite" staff.
Just pick any current staff member of your choice or that you feel drawing best.