There's a difference between being unlinked and jailed by an admin. Being jailed by an admin will probably last a few hours or more depending on your warn history, being unlinked is more than likely permanent unless you manage to get it undone.
If toonslab couldn't help them they can simply wait out the jail, it's not the end of the world. PRs who check reports only warn with evidence that reported player committed the offence they were reported for. So yeah if you feel it was wrong or unfair then yes contact toonslab and if they don't help you then you do the time.