Hi, I mainly need the help of staff preferably higher staff to help with this issue.

Just a couple days ago, a friend of mine had his account robbed of him, this is not your usual account scamming. If a person takes control of a victim's account, the victim can revoke the user's access. However, in this case, it's much severe. You cannot revoke access, you cannot log into your account anymore, and your email does not work for your account anymore.

Total control of an account, unstoppable by the victim after it happens. Basically making an account yours and only yours with everything inside it.

I'm not gonna say how the person performed the scam, so that others will not know of how easy it is, but I am going to mention how big this robbery was. (scam is not really the right word to describe it)

A well-known friend. Lost a 2013 account with 8k hours, over 500k+ worth of items (in tro), 250+ ec, with many auction items, guns, rare items, og VIPs, hats, uploads, etc.

This person is now in a state of depression, having seen all his hard work in graal gone in less than a day, he is also on the verge of quitting graal. Countless hours spent on this game, and for it to disappear? I can't even imagine how he felt when he realised this happened. Furthermore, he was harassed by the scammer, flexing his items to him and teasing him for losing his account. I also see the scammer flexing the account to his friends and claiming it to be his own account.

It's amazing how a person can do such a horrendous thing to another. A day after, my friend emailed the graal support telling them about this scam. You know what their response was? Blaming him to be responsible for getting scammed, not even telling him how the staff could do anything about it. I really think that graal has changed over the past year in terms of the helpfulness of staff and their responsiveness, the staff should look into this matter more seriously.

I need help from anyone that can do anything about this, because this is not just scamming, it's ruining a person's life.

Preferably, Junz can come on era and I'll explain everything, from how the guy robbed the account and who was responsible. Because the process of robbing an account is very simple and I wouldn't want the rest of era to know about it.

I hope that this thread will be noticed.