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Thread: Locked out of my account.

  1. #1

    Unhappy Locked out of my account.

    Hello, I'm Ploopy.

    I made my account in 2012 with an old aol email, I lost access to the email a while back,
    so when I got a new phone I couldn't log back into the account,
    I could still access my account on PC via facebook, but when I went back to my facebook I was logged out...
    I can no longer log into my account with 4,000 hours of gameplay because I can't access
    my email, so I'm not able to put in a toonslab ticket to the email tied to my main account.

    I know I'm not
    suppose to be posting this kind of question in this section of the forums but I've had this problem for 2 years
    now..
    . would there be any possible way to prove my identity and maybe switch the email tied to my main account?

    vvv Here's my profile vvv
    9nJu8G3.png


    If you have any connections or if there's any admins with the ability to help my situation please
    message me on discord Permore#6282

    I just hope I can log back into my account one day man.

    - - - Updated - - -

    This is the email I get every single time I submit a toonslab ticket.

    Contact from email.png

  2. #2
    aaaaaaaaaaaaaaaaaaaaaaaaa Grief Hero's Avatar
    Join Date
    Jun 2013
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    We can't do anything about these situations on the forums.
    You should try emailing [email protected] from the new email which has no Graal account associated with it. Also include your GraalID as well as your old email which you no longer have access to.
    Hopefully they're able to help you out.


    I saw. I conquered. I came.


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