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Thread: Assistance Required regarding account recovery

  1. #1

    Assistance Required regarding account recovery

    Hello, I am an old player and has stopped playing for a long time.

    I want to get back into the game but i no longer have access to my old email.

    Is there a way to get the account back? I still remember my GraalID as it is fairly easy to remember.

    Or if it is possible, is there a way I can get in touch with support who can help?

    Thank you!
    Last edited by Renzooo; 03-17-2020 at 08:48 AM. Reason: added additional information

  2. #2
    Related to Players
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    May 2019
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    Quote Originally Posted by Renzooo View Post
    Hello, I am an old player and has stopped playing for a long time.

    I want to get back into the game but i no longer have access to my old email.

    Is there a way to get the account back? I still remember my GraalID as it is fairly easy to remember.

    Or if it is possible, is there a way I can get in touch with support who can help?

    Thank you!
    You'll have to contact Toonslab Support https://support.toonslab.com (although good luck getting help)

    Otherwise there's nothing the forums can really do for you as that's an account issue.

    Good luck though.


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  3. #3
    Painzer Faust Anjum9694's Avatar
    Join Date
    Apr 2015
    Location
    Maldives
    Posts
    110
    I've read the ToS top to bottom. Toonslab won't be able to help. You'll have to work your *** off getting the email back or the account is unfortunately lost. On browser I keep a cookie of my era login saved so as long as I don't revoke I can access it anytime anywhere no identification needed.

  4. #4
    aaaaaaaaaaaaaaaaaaaaaaaaa Grief Hero's Avatar
    Join Date
    Jun 2013
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    n/a
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    1,327
    Quote Originally Posted by AZN View Post
    You'll have to contact Toonslab Support https://support.toonslab.com (although good luck getting help)

    Otherwise there's nothing the forums can really do for you as that's an account issue.

    Good luck though.


    Sent from my iPhone using Tapatalk
    ^ This.

    We can't do much on the forums except redirect you to get into contact with Toonslab.


    I saw. I conquered. I came.


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