Professional Network Admin here, following information is provided with the intention of offering help.

I use a simple straightforward way to check the connection directly with the Era server. Open command prompt and type ping 167.114.51.244. That is the direct IP address of the server. If you get replies from the server it means the connection is working and you shouldn't be bothering the toonslab staff about it.

Cheers,
Painzer Faust