Posting it to the public and saying how the staff aren't helping you at all, doesn't make this situation any better. I know jeni, and she will help just give her some time.
I love helping and answering questions, so just shoot me a message if any helps needed.
Jeni earned her spot shes 1 of the best staff this servers ever seen she will help you.
When you got that vip bike and helmet and you gon get ready for a ride and you remember you got reset and you say
No doubt jeni is prolly currently the best, most helpful PR. I get more positive help out of her in a week than any other PR has given in the last two years. Though, i do think some PRs should be fired, and be replaced. Maturity is part of it, but being helpful with player-admin comms is in the PR job description. Immaturity can be necessary, because it best relates with the majority of the playerbase. A PR should really be right down the middle.
She is qualified for one, and is mature+knowledgable.
She suits as a PR. Maybe brought up to a PRA next level.
The others are so-so, not all PR's like to reply back just cause their 'away' or busy.
Thank you for your kind words, I am not a PR now for awhile since my role as Communications Admin is to manage these forums, email and the Moderators. I am on the management team and equal to PRA so I try to help them out whenever I can; however, whern it comes to PR discipline that is really something the PRA's need to address. As I see issues you raise on the forums I make them aware so that they can review and take any necessary action. We appreciate the constructive criticism as we all work together to make Era the best it can be.