It is not a helpful response but it is the forum rules.
I know about the account issues, probably more than you. It tends to happen when players do not close Era after being unjailed. They just press home and slide back to Era. It also happens when they have multiple jailed accounts on their IP.
They don't always need to be released manually, but they generally do get released manually if they use toonslab.
Toonslab generally replies daily. So in most minor cases, they will be able to serve the time on their own, but players that are stuck in jail loops are always released.
Things have changed from the time you were staff.
Maybe if you could spare us from some of your disgusting arrogance here, things would have been much more pleasant.