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Thread: Gralats not added..

  1. #1

    Unhappy Gralats not added..

    So about a week ago (puns), I bought two $9.99 gralat packs which weren't added to my account. Two days afterward, I sent in a ticket to toonslab with the receipts and still no response. I contacted Reno and asked him what to do. He told me to email Snk with receipts. I did that, no response. Any help?

  2. #2
    Player Relations Toshihiro Kijima's Avatar
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    Quote Originally Posted by Bell View Post
    So about a week ago (puns), I bought two $9.99 gralat packs which weren't added to my account. Two days afterward, I sent in a ticket to toonslab with the receipts and still no response. I contacted Reno and asked him what to do. He told me to email Snk with receipts. I did that, no response. Any help?
    The last hope is to wait for Snk's responses...

  3. #3
    Snk needs to personally check them. So wait until he checks them. If you see him online in-game make sure to remind him to check it out via pm.
    :}
    Need help? Pm me here on the forums or in-game.

  4. #4
    Banned
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    Snk rarely reads his PMs in-game.
    So I wouldn't even try doing that unless you're someone close to him.

  5. #5
    Communications Support xcloudx97's Avatar
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    Your best chance of getting snk's attention is :http://www.era-go.com/forum/showthre...o-Contact-SNK!

    Try to ask someone that has authority to contact him when he's online.Good luck.


    Drop me a message if you have any queries.
    Please be specific,i won't bite.


    Support center:support.toonslab.com
    New to the forums? Here's a guide!:http://era-go.com/forum/showthread.p...for-newcomers!



  6. #6
    your story is usual for graal, last time server lags much so many bugs possible


    IGN: SashaGryg/Skype: sashagrygprovych
    Ask for help and you will receive

  7. #7
    Street Boss lkh5966's Avatar
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    Omg waste u money for gralaz hope u got it

  8. #8
    Ex. Player Relations Admi RenoDorvay's Avatar
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    Quote Originally Posted by Bell View Post
    So about a week ago (puns), I bought two $9.99 gralat packs which weren't added to my account. Two days afterward, I sent in a ticket to toonslab with the receipts and still no response. I contacted Reno and asked him what to do. He told me to email Snk with receipts. I did that, no response. Any help?
    PM me your GraalID and the date you purchased it and I'll see if I can speed up the process.

    I'm not promising anything though
    Legal threats should go through the support center.


    Ex. iEra Player Relations Admin - Oceania/Asia. 2011-2017.
    "If you pick up a starving dog and make him prosperous he will not bite you. This is the principal difference between a dog and man.” — Mark Twain

  9. #9
    Player Relations Toshihiro Kijima's Avatar
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    Quote Originally Posted by RenoDorvay View Post
    PM me your GraalID and the date you purchased it and I'll see if I can speed up the process.

    I'm not promising anything though
    But still you might be able to help :P

  10. #10
    Sounds good

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