She's only asking if there was a way she could speak to snk personally. if she lost her account, isnt it the admin's JOB to help?
even snk would give her a similar response of what vendhin had said,they no longer do email transfers even if you did manage to contact snk,no is still the answer.
(had a friend that wanted an email change last December with the same exact scenario as Fae)
Drop me a message if you have any queries.
Please be specific,i won't bite.