Staff have
no control on restarting the server. Only ones who can is the current manager, or Unix.
It's beyond their control, although I think they should calm down on the light effects out/in buildings and on almost all weapons they release. That is one way to reduce it.
I've only ever dealt with lag issues through Facebook client though. I've never had a problem with my mobile device.
but here are some suggestions, if you haven't done it yet. Check or restart Wifi for starters, or try disabling all of these;
Losing events and still winning an EC, or being teleported to other side of the map, they are typical glitches.
People eating Bullets, and Bullets appearing around you with no one; Most of the time it's just someones crappy internet.
Last I remember, on PC Era, the server was being held in Texas, USA. only people who had lag issues were mostly Australians. That server held 100+ people and they still lagged.
iEra has 2k+ players from all over the world. You're gonna encounter a lot of people with crappy internet or outdated devices that can't handle.