All of the ToonsLab tickets are redirected to [email protected], so I can imagine there is some type of special labeling to distinguish the two and the team prioritizes ToonsLab tickets as they are more forward. People who email them directly tend to have problems that have to be manually gone through. Not saying that's a bad thing but I can imagine they tend not to answer to those often.
Try emailing Xor or joining the Delteria Discord and asking Witch.





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