I bought 1 9.99$/27500 Gralat Pack, & it did not give me my Gralats?
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I bought 1 9.99$/27500 Gralat Pack, & it did not give me my Gralats?
If you bought it from google just call them and explain everything, they'll refund your google play cash and you'll be allowed to re-purchase itQuote:
Originally Posted by Zak Graal
However if ur on iOs, say good bye to those gralats
Submit a ticket to http://support.toonslab.com/. Google Plus most likely has a system where you can view your transaction history like iTunes so have that ready when they ask for it. Also if its itunes, you should have gotten a receipt emailed to you. I would forward that email to whoever is working with you to solve the issue.
Submit a ticket to http://support.toonslab.com with screenshot of your Recipt
If it's google listen to the other comments if it's Apple/Amazon then listen...if you bought the gralats and logged off before it saying "you have received 27500 gralats" then buy the .99$ gralat pack...if you didn't log off then idekQuote:
Originally Posted by Zak Graal
Basically our in-app purchase system kind of sucks. It fails frequently. We have a command that checks if packs fail but you have to mail your receipt to support so we can verify the purchases before fixing
Happened to me, I sent a email with the proof and didn't get my gralat pack. Waste of almost $15 (Canada)Quote:
Originally Posted by Zak Graal
And I was using Apple...
Happend to me, I sent a message to apple and the refunded meQuote:
Originally Posted by N!chola$
Sent from my iPhone using Tapatalk
They didn't refund me thoQuote:
Originally Posted by SunAndMoon
Did u talk to Apple or toonslabQuote:
Originally Posted by N!chola$
Sent from my iPhone using Tapatalk
Yep, and they both said "Sorry we can not help you".Quote:
Originally Posted by SunAndMoon
Yea i sent a ticket to Toonslab, HW emailed me back actually pretty quick was suprised. I sent the screenshots and my Graal ID before she even asked maybe to speed up the process. Now i am just waiting for her reply. & it was IOSQuote:
Originally Posted by RenoDorvay
RipQuote:
Originally Posted by N!chola$
U could have ordered from McDonald's :(
Bruh, I could have gotten Tim's. Especially with the Raspberry lemonade...So goodQuote:
Originally Posted by imaginary
Nu!!!Quote:
Originally Posted by imaginary
I pick RALLY'S!
Buy it again
Send another e-mail with a screenshot of your receiptQuote:
Originally Posted by N!chola$
Alright, hope it works this time...(I've done it 6 times already, before I said it in this thread)Quote:
Originally Posted by RenoDorvay
same. I've send another email and attach the receipt. but i only got nothing on my account.Quote:
Originally Posted by N!chola$
rip