It's true like previously said that literally every online game has some sort of person that's "toxic". But considering you're on a game where no one can see anyone else face-to-face, it's easy to do what you want when you want. Quite simply, as long as certain, "toxic" tweens or teens don't have their parent constantly watching them over their shoulder, monitoring every single thing they're doing, then the teens feel they're entitled to do whatever they want, when they want, because it's a game. They're supposed to have fun, which apparently includes acting like brats and cursing and everything in-between. They can act like whoever they want, if they don't get what they want, they say "screw everyone" and continue acting flip. And since staff are "not their mothers", they think they don't have to listen to them and don't care how they're influencing the community. And that can be just a summed up version of an explanation for stupid behavior by immature players, lol
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It's also sad when you consider this same thing happens beyond the internet.