Oh man toxicity is great. Not really. So far after the 3k+ hours and time span of 8 years that I've been playing graal, these past 3 years have been the worst 3 years I've played on graal because of toxicity. Usually I could walk around and actually have conversations with people about certain things like ingame content. Now I find these people who act as if they dont need people talking to them and decide to just start flipping on anyone who tries to for the fun of it.
Also I used to get PMs from people asking how to do certain things ingame and I'd answer them and get a nice thank you and if I didnt know it they would be like darn, or something and move on to the next person. Nowadays when I answer help PMs they just start complaining about how I told them the tip or just reply with "k" and go quiet. Not really toxic just annoying in general since I just took the time to reply to your pm and all you have to say is "k". Then i get these ones who are vulgar to me because i ignored their pm while i was afk. It aggravates me too much sometimes. Though I still get those gems that I can talk to without any toxic stuff coming from them.
Anyhow no more ranting. I would love to see something be done about toxicity.
I do agree that the administration is one of the issues for it.
Most staff I've talked to are nice, but there are ones that hide behind a "mask" they put on after getting the staff role they applied for. That "mask" doesnt completely cover what they are hiding though.