thankyou for the advice everyone, i am trying to sort this out through emailing multiple support emails for graal and era.

from what i can understand happened is; account 1 linked to email got wrongfully jailed/ip banned, this completely unlinked account 1&2 from email.

Account 2 is now a lost device that is now unidentified and is my current un-accesible account

My ip holds true to a ban which is why i was getting "reconnect"