They've never resolved any un-linkings. They haven't responded to like 10 of my e-mails throughout the year. And 2 of my e-mails regarding e-mail change, yikes we needa bring snk back.
They have resolved unlinking cases, though I'll admit that it's rare. Like keir, my issue was resolved pretty quickly, not sure why things are so different from other people (note: this was before I got rehired, so I doubt it's staff favoritism)