My account got revoked and isn't letting me back in.

I'm having an issue with my account. I know this probably isn't supposed to go in this thread but I didn't know which other to put it in.

It said my account was revoked, which was fine; I just need to re-login, right?
Well, I go to identify and it says no account exists. I look up my gang and it says that my account still exists, the gang leader is still me and it seems like the account wasn't deleted.

This is a huge problem. I don't know if this is an unlink, and if it is, why it happened to me? I did nothing wrong.

I'm shaking right now. I want my account to be reinstated ASAP and hopefully someone can help me with this. I spent money on this game and I don't want it to be wasted.

Once again, please help me ASAP.

Quote:

---

Originally Posted by Agility

I'm having an issue with my account. I know this probably isn't supposed to go in this thread but I didn't know which other to put it in.

It said my account was revoked, which was fine; I just need to re-login, right?
Well, I go to identify and it says no account exists. I look up my gang and it says that my account still exists, the gang leader is still me and it seems like the account wasn't deleted.

This is a huge problem. I don't know if this is an unlink, and if it is, why it happened to me? I did nothing wrong.

I'm shaking right now. I want my account to be reinstated ASAP and hopefully someone can help me with this. I spent money on this game and I don't want it to be wasted.

Once again, please help me ASAP.

---

YOU TWO!?! This can?t be coincidence. Submit a ticket to http://support.toonslab.com

Maybe our unixmad basement jokes from earlier triggered him. Message me your IGN so we could still do that stream if the issue isn’t fixed by Saturday.

Yeah, for now, if you get revoked like this, send in a ticket to support.toonslab.com or email [email protected] and hopefully they can help you out

I'd suppose this is yet another stupid and unnecessary response; but does the support website track the game's data on the device? Because I go to sumbit another ticket (just in case my first one didn't go through), and now it says thag the account linked with the email isn't my main account ([L] Agility (Agility)), rather the account that isn't even identified and is the one I'm currently using as a subsitute.

Slowly starting to lose hope I'll get this fixed due to how long it's been in comparison to other problems I've had + the sheer fact alone people tell me unlinks can't be undone.

Fingers crossed, all we can do is hope at this point.

Quote:

---

Originally Posted by Agility

I'd suppose this is yet another stupid and unnecessary response; but does the support website track the game's data on the device? Because I go to sumbit another ticket (just in case my first one didn't go through), and now it says thag the account linked with the email isn't my main account ([L] Agility (Agility)), rather the account that isn't even identified and is the one I'm currently using as a subsitute.

Slowly starting to lose hope I'll get this fixed due to how long it's been in comparison to other problems I've had + the sheer fact alone people tell me unlinks can't be undone.

Fingers crossed, all we can do is hope at this point.

---

If it was a bug they’ll fix it for you

Quote:

---

Originally Posted by Agility

I'd suppose this is yet another stupid and unnecessary response; but does the support website track the game's data on the device? Because I go to sumbit another ticket (just in case my first one didn't go through), and now it says thag the account linked with the email isn't my main account ([L] Agility (Agility)), rather the account that isn't even identified and is the one I'm currently using as a subsitute.

Slowly starting to lose hope I'll get this fixed due to how long it's been in comparison to other problems I've had + the sheer fact alone people tell me unlinks can't be undone.

Fingers crossed, all we can do is hope at this point.

---

To be honest, I don’t know what goes on behind the scenes with the whole ticket system, I just know someone reviews it. So unfortunately, I can’t say whether or not the support website tracks game data on the device. I also don’t know why it would say that the account linked isn’t your main account. In the past, I believe people have been told to submit a ticket through alternate account emails or graalids while referencing the actual email or graalid if they are unable to access them.

Also, in the future, be sure to wait at least 48 hours for a response from toonslab support before sending another ticket. Have you also emailed [email protected]? They might also be able to help you, but I don’t really know. Sorry, I wish I could help more.

Just woke up, got a response from my original ticket and they redirected me to the GraalOnline team. Fingers crossed again.

Edit
Also if you can remove this thread after it's done, please do.

Quote:

---

Originally Posted by Agility

Just woke up, got a response from my original ticket and they redirected me to the GraalOnline team. Fingers crossed again.

Edit
Also if you can remove this thread after it's done, please do.

---

Yeah, I can close or delete this thread once everything is resolved, just let me know please.

Quote:

---

Originally Posted by Agility

Just woke up, got a response from my original ticket and they redirected me to the GraalOnline team. Fingers crossed again.

Edit
Also if you can remove this thread after it's done, please do.

---

Did it look something like this?

Attachment 32348

Quote:

---

Originally Posted by MrEpicGen

Did it look something like this?

Attachment 32348

---

Yeah, and it was also sent 6 minutes before the email I got.

- - - Updated - - -

Starting to lose hope; I sent the email to GraalOnline Support yesterday and I have yet to get even the smallest of a response. I f this email has anything to do with them not responding, just a thought.

https://imgur.com/a/PhFlImo

Really considering just quitting. I can't refund the money I spent on Era because it's "not allowed," so I essentially wasted it.

Might be losing hope, but I still have a tiny bit left.

- - - Updated - - -

Quote:

---

Originally Posted by failure

To be honest, I don’t know what goes on behind the scenes with the whole ticket system, I just know someone reviews it. So unfortunately, I can’t say whether or not the support website tracks game data on the device. I also don’t know why it would say that the account linked isn’t your main account. In the past, I believe people have been told to submit a ticket through alternate account emails or graalids while referencing the actual email or graalid if they are unable to access them.

Also, in the future, be sure to wait at least 48 hours for a response from toonslab support before sending another ticket. Have you also emailed [email protected]? They might also be able to help you, but I don’t really know. Sorry, I wish I could help more.

---

Tried emailing GraalOnline support but they haven't responded and it's coming up around 34 hours since I did.

Quote:

---

Originally Posted by Agility

Yeah, and it was also sent 6 minutes before the email I got.

- - - Updated - - -

Starting to lose hope; I sent the email to GraalOnline Support yesterday and I have yet to get even the smallest of a response. I f this email has anything to do with them not responding, just a thought.

https://imgur.com/a/PhFlImo

Really considering just quitting. I can't refund the money I spent on Era because it's "not allowed," so I essentially wasted it.

Might be losing hope, but I still have a tiny bit left.

- - - Updated - - -



Tried emailing GraalOnline support but they haven't responded and it's coming up around 34 hours since I did.

---

If that doesn’t work...I’m really sorry, I don’t think there’s any other way I can help you

Quote:

---

Originally Posted by Agility

Yeah, and it was also sent 6 minutes before the email I got.

- - - Updated - - -

Starting to lose hope; I sent the email to GraalOnline Support yesterday and I have yet to get even the smallest of a response. I f this email has anything to do with them not responding, just a thought.

https://imgur.com/a/PhFlImo

Really considering just quitting. I can't refund the money I spent on Era because it's "not allowed," so I essentially wasted it.

Might be losing hope, but I still have a tiny bit left.

- - - Updated - - -



Tried emailing GraalOnline support but they haven't responded and it's coming up around 34 hours since I did.

---

You're right to be losing hope, in fact I'll be honest with you. The chances of you recovering your account is very slim and I'd go as far as to tell you to just regard your account as lost. It's likely a global ban and those who've been banned, as I recall, have never gotten their accounts back before. What makes you think you'll be the one of the many to get it back?

This is a serious issue with the management that I've repeatedly tried to bring to everyone's attention. Nobody cared, until someone gets perma-banned.

You applied for PR right? Well, looks like the PR dream has been dashed.

- - - Updated - - -

Quote:

---

Originally Posted by failure

If that doesn’t work...I’m really sorry, I don’t think there’s any other way I can help you

---

With due respect to failure, the quoted response echos what you'll get regardless of which admin you ask. Go look at old threads bringing up the same issue - the same response repeats itself.

if you add unixmad on discord and suck up to him enough he'll give you your account back fun fact

Quote:

---

Originally Posted by Casey

if you add unixmad on discord and suck up to him enough he'll give you your account back fun fact

---

That's a nice way to tell him his account is lost cause....

Simply riveting.

You wont get back ur acc ig

Quote:

---

Originally Posted by LYK08

You're right to be losing hope, in fact I'll be honest with you. The chances of you recovering your account is very slim and I'd go as far as to tell you to just regard your account as lost. It's likely a global ban and those who've been banned, as I recall, have never gotten their accounts back before. What makes you think you'll be the one of the many to get it back?

This is a serious issue with the management that I've repeatedly tried to bring to everyone's attention. Nobody cared, until someone gets perma-banned.

You applied for PR right? Well, looks like the PR dream has been dashed.

- - - Updated - - -



With due respect to failure, the quoted response echos what you'll get regardless of which admin you ask. Go look at old threads bringing up the same issue - the same response repeats itself.

---

Well, Lyk, my hopes have been restored now that I talked to a PR who will remain nameless.

I think my account will be restored and relinked because I did nothing wrong and this has happened to many people over the past 3 or 4 days. This is too big of a problem to be ignored, and if I don't get my account back, I hustle Google Play for a refund and then leave. That's all.

- - - Updated - - -

Quote:

---

Originally Posted by Killjoy

Sadly this game take things very seriously, its been a dictatorship since few years. Some people lost their accounts for any reason, even for something small. The company dont take care of their players like all the others big company?s like blizzard or even epicgames that have been listening to feedbacks and taking care of every player?s problems.. The main aim of era is to make money/profit, its not about the community anymore. But the key to make a game still work is to listen to players. However they dont even care if you spend thousands of dollars or few dollars. Era lost thousands of players the last years by unlinking or even players quitting. They are not innovating, not listening to players, not taking care of anything, they just want to earn money, but trust me i can tell you that the profit have dropped by x15 or even x20, at the end you get what you deserve. Dont worry mate, one day you?ll discover other games and you’ll enjoy them also.

---

Thank you. We can hope for the best I assume.

- - - Updated - - -

Quote:

---

Originally Posted by Casey

if you add unixmad on discord and suck up to him enough he'll give you your account back fun fact

---

I think the name of an alledged pedophile and the word "suck" should stay far away from each other in a sentence.

- - - Updated - - -

Quote:

---

Originally Posted by LYK08

That's a nice way to tell him his account is lost cause....

---

But there are people continuously PMing me in game asking me for updates on the matter?

Quote:

---

Originally Posted by Agility

Well, Lyk, my hopes have been restored now that I talked to a PR who will remain nameless.

I think my account will be restored and relinked because I did nothing wrong and this has happened to many people over the past 3 or 4 days. This is too big of a problem to be ignored, and if I don't get my account back, I hustle Google Play for a refund and then leave. That's all.

- - - Updated - - -



Thank you. We can hope for the best I assume.

- - - Updated - - -



I think the name of an alledged pedophile and the word "suck" should stay far away from each other in a sentence.

- - - Updated - - -



But there are people continuously PMing me in game asking me for updates on the matter?

---

You "think" it will be restored. Good for you then, hopefully it gets restored.

Sent from my A37f using Tapatalk

Quote:

---

Originally Posted by LYK08

You "think" it will be restored. Good for you then, hopefully it gets restored.

Sent from my A37f using Tapatalk

---

Legit don't know what your problem is but whatever.