Disapointed with help I am getting

[Lord Greg]

I'd just like to remind everyone that has issues with our staff team that we are volunteers.
We have real life responsibilities as well as basically running an online game. We cannot be available at every moment to handle player issues, we're not employed to do so, and we don't have 500+ GM's like Blizzard. We have approximately 20 or so active staff to deal with generally over 1500 players.We do the best we can with limited resources, and we do not have a direct line of contact (officially) to Xor, for example, I cannot ask Xor personally to deal with your issue, you'll have to wait for a reply (if you get one at all).
We cannot force anyone outside of our "jurisdiction" to do anything.
We cannot employ the best of the best to our staff team as we have to pick from the Graal community, all the good candidates that we're aware of have been hired, or fired for one reason or another.
If you don't like our staff team that's your decision, but we're the best you have when it comes to Era issues so you're going to have to learn to deal with it.
If you have complaints take it to the appropriate forums such as Letter to the Staff or PM a staff member.

You sound so arrogant and ignorant here. Admins who use the excuse of being volunteers are just lazy, there are endless amount of players willing to do the job. Unfortunately it seems to be the older admins who use that excuse, perhaps because they believe they are irreplaceable or maybe because they become lazy over time.

Not everyone wants to use these forums so not everyone will use letter to staff, the email system is what is used by most players so that is what should be improved and work. Pming most staff members either gives you no reply or wait 10 minutes for a reply consisting of something like " Hmm I am not sure let me check" and then that is the last you hear of the matter.