I think what it comes down to is we have too many rules for the PR's to follow which gives them so many options when it comes to warning/ jailing. A lot of it definitely is most likely biased which is why I still don't agree with "popular" players or players who have strong friend/ connections to the game to be hired as they usually give exceptions to those people, less to those they aren't friends with and are more likely to give their friends an advantage in other areas.

Yes our community is pretty toxic and also young, but things like swearing/ insults I don't really agree with warning people for. It's part of games, you really can't do much to combat it, it's always going to be there at the most then a minor gag.
We have a swear filter in game, so the way I see it is we have already done our part, if people choose to find ways around that then there isn't a whole lot that can be done to a certain degree. There is a block filter etc, if people are harassing you just block them, if they do it ingame just ignore them. Racial slurs/ extreme personal attacks yes should remain warn/ jailable, but simple swearing or playful insults should be left as they can be misinterpereted by staff, especially in instances where i've heard of people being jailed for jokingly saying something to a friend, with the friend understanding it was a joke.

I think the PR team, mostly new PR's (as they are probably trying to do a lot of warning/jailing to increase their staff activity to make it look like they are doing stuff) are trying too hard to control what the players say. I'd also like to say that I don't think being staff necessarily gives you the right to jail/ warn people who are specifically attacking you as it's mostly for attention of you being staff, and there are plenty of ways to ignore it. Insults are part of having a staff position and staff shouldn't take it upon themselves to censor anything negative towards them as your average player can't do that either.