New Support Platform

[Vendhin]

Toonslab support for iEra is ran by the communications admin and the communications support team, tickets are answered on a daily basis and are checked multiple times a day. If you’re ticket was not answered try re-sending your issue. If you still do not get an answer, chances are your issue doesn’t warrant one

Isn't Toonslab the company that owns iera the game? or was a shell company at least lol
So the communications department is now ran outside the game staff/independent of it if communications is ran via toonslab itself and not volunteer support staff? Kinda worded weirdly

Also- From former communications admin to current communications admin:

"If you still do not get an answer, chances are your issue doesn’t warrant one "

Ignoring people and tickets is bad juju and customer service- regardless of whether you can help people with their issues or not. I don't want to seem like i'm trying to tell you how to do your job
but no staff should really just ignore any player requesting help- stupid or irrelevant questions or not.

Please don't ban me